[Resolved]  HDFC Bank — CHEQUE BOUNCING DUE TO SIGN DIFFER

Dear Mr. Ghosh,
I am keenly waiting for your earliest solution rooted in your communication through telephone call & e-mail to me.

With best regards
Ranjit Bandyopadhyay
Mob:[protected]
HDFC A/C: [protected], Customer Id: 679826
-----Original Message-----
From: Joydip.[protected]@hdfcbank.com [mailto:Joydip.[protected]@hdfcbank.com]
Sent: Monday, November 24, 2008 2:33 PM
To: Ranjit Bandyopadhyay
Cc: [protected]@hdfcbank.com; Grievance.[protected]@hdfcbank.com; ParthaPratim.[protected]@hdfcbank.com
Subject: Re: Non clearance of HDFC Cheque to SBI Credit Card & repay the penalty charge of SBI of Rs. 775/-
Importance: High

Dear Mr. Banerjee

Good Afternoon !

I regret for the delay in resolving your issue . Please provide me some to time to look into this problem and will confirm at the earliest possbily with the solution as well.

With best of the services at all times.


With Best Regards
Joydip Ghosh
Branch Manager
CJ 166, SALT LAKE CITY SECTOR II
KOLKATA - 700091
23378881 / [protected]

"Ranjit Bandyopadhyay" <ranjit.[protected]@axsystech.in>

11/24/2008 01:55 PM
To
<joydip.[protected]@hdfcbank.com>
cc
<[protected]@hdfcbank.com>, <grievance.[protected]@hdfcbank.com>
Subject

Non clearance of HDFC Cheque to SBI Credit Card & repay the penalty charge of SBI of Rs. 775/-

Dear Mr. Joydip Ghosh,

This is in reference to Mr. Satish Makwana from HDFC customer care for requesting me to contact with you for the solution of stop payment of my HDFC cheque (No 056433) to SBI Credit Card and due to that the penalty amount charged (Rs. 775/-) to me. I am very sorry to concern you as from 10th November 2008 to till date HDFC bank is misguiding me for this issue to go into hiding their blunder. I am very much distressed to see how a renowned bank like HDFC authority behaving with a valued customer keeping him a loop of embarrassment for a long time ignoring to come in to solution.

I am requesting you to provide some of your valuable time to read & realize the following summary of mail conversation with HDFC bank. I believe the mistake is done only from HDFC bank check payment authority & my urge is pay back Rs. 775/- which SBI Credit card penalized me for bounce of cheque.

Srl
Mail from
Mail to
Mail Date
Time(IST)
Issue/Solution
Salient Points of mail

1
RB
'Grievance.[protected]@hdfcbank.com'
10-Nov-08
1:00 PM
SBI chq. Not Cleared


2
RB
'Grievance.[protected]@hdfcbank.com'
10-Nov-08
1.42 PM.
Do


3


11-Nov-08
1st Half
Visit Salt Lake, Sec-V
1. Salt Lake, Sec-V Kol branch & check Signature on Terminal without mentioning my Issue 2. Issued another chq. to SBI Lending from other

4
HM
RB
11-Nov-08
3:04 PM
Accept the Issue
1. Individual contact for chq return is not possible for HDFC 2. Request for Signature checking on issued chq

5
RB
HM
11-Nov-08
3:42 PM
Stop paym request
Deny verifying Sign. On chq as confirmed about signature, using same sign. For last 20 yrs

6
HM
RB
12-Nov-08
9:24 AM
Ignore stop paym reqst
Request to stop paym thru HDFC site

7
RB

12-Nov-08

Dissatisfactory answer from HDFC
Stop paym thru HDFC site as requested

8
RB
HM
20-Nov-08
2:33 PM
Escalate SBI penalty amt due to HDFC chq. Return of Rs. 775/-
1. 1st-15th Nov'08 issued 7 chq. 6 cleared with same signature 2. Request for repay me penalty amt to SBI (Rs 775/-)

9
HM
RB
21-Nov-08
12:10 PM
Ask for Date & branch for sign verify on chq.
Never mentioned signature verified on chq.

10
RB
HM
21-Nov-08
4:46 PM
Mentioned in Srl 3
1. Signature checking on terminal not on chq. As I confirmed about my own sign.& not shared this issue to branch 2. Ask for return back my stop paym. signed chq & Name, Off address, telephone nos. of HDFC sr. concerned person

11
SM
RB
22-Nov-08
3:55 PM
HDFC will be returned my CHQ. To SBI Credit Card
1. Request from HDFC to check the same with SBI 2. Starting from DAY1 they are asking questions, taking the info from me & diverting it to confusion area 3. This time HM is out by SM from grievance cell & request to talk with JG through mail

12
RB
JG, Copy to: HM, SM
24-Nov-08
1:55 PM
Whether HDFC is repaying Rs. 775/- to me/SBI Card?
1. Request for answer in YES/NO 2. As Legal & MEDIA are ready to help me for justice 3. Attached SBI defaulter letter

















Srl
Short Name
Full Name
Contact No
Post Address
Mail ID

1
HM
Hemant Mane
Not talked about
'Grievance.[protected]@hdfcbank.com'

2
RB
Ranjit Bandyopadhyay
Present
Present with HDFC & in attached file
ranjit.[protected]@axsystech.in

3
SM
Satish Makwana
Not talked about
Customer Service [[protected]@hdfcbank.com]

4
JG
Joydip Ghosh
Not talked about
Joydip.[protected]@hdfcbank.com










I am ready to share with you along with all documents as a proof of above mentioned information in any of your branch at Kolkata, preferably Salt Lake Sector V from Monday to Friday/ Golpark branch on Saturday, according to our negotiable date & time frame.

With warm regards

Ranjit Bandyopadhyay

Mob:[protected]
A/c: [protected], Customer Id: 6798262

sir i have submitted cheque 055861 on 17th march at salt lake sector V college more branch but i have not received payment, they rejected cheque, and the spelling was ray instead of roy, so i filled indemnity form, still rejected, please see where the problem is, i got proper payment previous month from focus of bangalore, is it problem from ur end or them please let me know at [protected], anupam roy acc no [protected], nobody responding from bank or customer care

Anupam Roy