[Resolved]  HDFC Bank Car Loan — Mental Harrassment and maintaining rowdy gangs

Address:Arunachal Pradesh

Complaint raised in HDFC bank ref # TF[protected]

I got Car Loan # 11120334 from your bank and cleared 31 months payments. Unfortunately six months back I lost my software job due to recession, so I'm facing so many financial problems and my entire family getting mental agony.

In this duration I was not able to pay five months installments, and I expressed this information to your local executives and said them that I was looking for final settlement and was asking them many a times for settlement, but they could not turned up. The local loan manager folks Mr Kiran and Mr Ananthraj Bhatt are trying to show their heroism and trying to use unparliamentarily abused language and not responding properly and they instructed some body-building agents to threaten me and my family and my property. However, they forcibly taken over my car lock from my hands, in this case, I approached to Jubilee Hills Police Station and lodged a complaint against them, even they are not caring to the Police Department also.

Please save our lives

Thanks,
Murali - [protected]
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Aug 14, 2020
Complaint marked as Resolved 
Complaint comments 

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Dear Mr. Rao,

All bank representatives are required to adhere to strict guidelines with respect to their tone and manner of interaction with customers. We apologize if the behavior of any of our agents has caused distress to you or your family.

We would also like to investigate your complaint further. Request you to send us an email at the id [protected]@hdfcbank.com with your loan number and contact details. Please include the id TTU[protected] in the subject line of your email. As soon as receive this information, a bank representative shall contact you.

Additionally, we urge you not to post sensitive information such as your loan account and contact details on a public forum such as this, as this information could be misused by someone else.

Regards, Customer Assistance, HDFC Bank
If the problem doesn't gets resolved, you should contact RBI and the company will be forced to take action:

Here is the link, go to complaint form:

http://www.rbi.org.in/Scripts/bs_viewcontent.aspx?Id=159

Share this with other victims as well and spread consumer awareness.

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