HDFC Bank — Credit Card Complaint of HDFC | |||
I am with grief sorrow writing this mail to you finally as the Credit Card Department has not left any option for me . Myself Subhasis Roy Choudhury is a Corporate Salary A/C holder at HDFC bank in Kolkata at Rajarhat Branch. I have also been given a Credit Card from HDFC bank .The Problem arises from here .My Credit Card number last four digits are ‘8359.Presenly my O/S amount is Rs 28.918.33 against a Credit Limit of 17.000. The Current bill ref no[protected]L0008986 is comprised of Late Fee 700,Over Limit Fee 500,Finance Charge Retail -871,Service Tax -248.60,Cess Tax 7.45.How come my bill crossed the Credit Limit ? More Over to inform you further that I lost my Credit Card on September 2011 and had lodge a GD at the nearest PS with reference GD number -24674 . I have paid whatever due against one of my EMI amount. Even after that I have been continuous going on paying and paying till date .If I am not wrong I have already paid more that 30.000 against the Credit Card and still my O/S is Rs 28.918.33.On good note I have been paying whatever I have been asked to pay by the collection agency . Till date there is no credit card with me and paying the bills .No new card was issued to me and when I called up the call center they said that I have got a new credit card . It is really shocking!. I also agreed to go for a settlement and decided to debit the amount from my account .One fine morning I receive a call from CC Department that the settlement agreement has been cancelled . Now I have stopped the payment and will not pay a single amount against a lost credit card and false billing from your credit card department .Why my card was not suspended when it crossed the Credit limit . If any amount is being kept on hold from my salary after this I will seriously going to lodge an FIR against the harassment from HDFC bank . I am looking for a resolution from you .Please close the account and waive the entire amount .I don’t want to take any legal step. Was this information helpful? | |||
 2 Comments | |||
Comments
Dear Subhasis,
We are in receipt of your query with regard to the settlement towards your credit card and the same is under review for an appropriate resolution. You may look forward to receive a response on your email ID subhasis.[protected]@aircel.co.in shortly. Thank you for your patience and cooperation in the interim. For any further clarifications, please feel free to write to us at customerservices.[protected]@hdfcbank.com or [protected]@hdfcbank.com.
Regards,
- Anay, HDFC Bank Consumer Assistance.
We are in receipt of your query with regard to the settlement towards your credit card and the same is under review for an appropriate resolution. You may look forward to receive a response on your email ID subhasis.[protected]@aircel.co.in shortly. Thank you for your patience and cooperation in the interim. For any further clarifications, please feel free to write to us at customerservices.[protected]@hdfcbank.com or [protected]@hdfcbank.com.
Regards,
- Anay, HDFC Bank Consumer Assistance.
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I understand the significance of the issue you have raised. Would help if you could provide your contact details so that I can get in touch with you. Alternatively you can write to [protected]@hdfcbank.com with your contact details, details of the disputed charges and mention ref. id: TTU[protected]. Will get back to you.
Regards,
- Anay, HDFC Bank Consumer Assistance.