[Resolved]  HDFC Bank — Credit Card fraud transactions

Dear Sir, My HDFC Bank Credit Card 2540 ending was misused by somebody. The sequence of incidences is like this: 1. I got a SMS from VM-HDFCBK — Thank you for using your HDFC bank CREDIT card ending 2540 for Rs.1062.67 in LONDON at NETELLER on[protected]:12:56:25. Time: 02/09/2013 12:56:27 . This is not an authenticated trx as per RBI Mandate effective 1 May 12. 2. Then after few seconds again I received SMS. Thank you for using your HDFC bank CREDIT card ending 2540 for Rs.337.14 in[protected] at [protected]@ on[protected]:12:56:42. Time: 02/09/2013 12:56:46 Thank you for using your HDFC bank CREDIT card ending 2540 for Rs.3718.66 in LONDON at NETELLER on[protected]:12:58:20. Time: 02/09/2013 12:59:37 Thank you for using your HDFC bank CREDIT card ending 2540 for Rs.733.62 in EZETOP.COM at EZETOP *TOPUP on[protected]:13:03:29. Time: 02/09/2013 13:03:46 Thank you for using your HDFC bank CREDIT card ending 2540 for Rs.1438.24 in EZETOP.COM at EZETOP *TOPUP on[protected]:13:04:16. Time: 02/09/2013 13:04:14 Thank you for using your HDFC bank CREDIT card ending 2540 for Rs.1438.24 in EZETOP.COM at EZETOP *TOPUP on[protected]:13:02:39. Time: 02/09/2013 13:04:21 Thank you for using your HDFC bank CREDIT card ending 2540 for Rs.1474.34 in BOULOGNE BILL at DIRECT TRANSFER on[protected]:13:08:23. Time: 02/09/2013 13:08:26 As per their suggestion I have blocked the card . Dear Customer, Your HDFC Bank card has been temporarily blocked as we are unable to reach you to confirm the recent usage Time: 02/09/2013 13:11:15 3.Customer service executive said me that, though the trasaction is not commited yet, but they will not take any action till they receive the dispute form. I have registered a police complaint. 4. I have forwarded my complaint to HDFC credit card cell through email and requested to reverse this transaction. 5. I am afraid if this transaction commit to merchant ac, what will happen? Bank did not take action then this is ridiculous. i didn't get any phone or message when this transaction was happening.Atleast they should have called me and let me know about the details , this is the big amount and i am sure RBI must have made some policy for it. 6. I didn't get help from bank , customer care exe, they just said me that , we have to find the details , after 48 hrs only we can help.I am not sure , weather they are helping or not. These banks are taking their customers for a ride. RBI should intervene immediately as there is no real time fraud detection and even knowing the transactions are fraud these banks intimidate customers. I would suggest all of you to file the case of Criminal intimidation against their respective banks. I have already approached the Cyber Crime and they have assured me to file a case against the HDFC Bank once the bank's inquiry is complete and in case they held me responsible. At the time of transactions I was not in London but talking to Dear HDFC Customer Care via my registered prepaid mobile number Shreesh Verma [protected]