[Resolved]  HDFC Bank Credit Cards — Settlement letter

I have a HDFC Credit card No [protected] on which I had done a settlement last year but inspite of make the full payment against it ( extra amount being paid), I recieved a call from there Delhi representative Mr. Hitesh that to get the final settlement letter, I need to pay Rs 2000 and I would get the settlement letter by mail in 2 days time. Even in the month of May 2009, they holded my Rs 9000/- in HDFC Saving account and debited it against credit card payment. This time it was a confirmed commitment made by him on 27th July 2009 and I without believing his words, I got the recording done on my mobile for every conversation made with him. When contacted him after 3 days, he told me that it is under process and I would get it any time. On 7th Aug 2009, I had a heated argument with him where he denied any commitment made to him and told me the settlement letter cannot be made and I need to pay Rs. 36000/-. Now I have decided to file a FIR against him with Police and a complaint against the bank at Consumer court.

I want to ask the respective authorities, Is it correct on there part that they will charge the customer by any means.

I hope I can get a response from these guys either way.

Thanks,

Anil Khera