[Resolved]  HDFC Bank — Declined charges

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Chennai, Tamil Nadu

Hi..
i have an salary bank account with hdfc bank.i am from hcl technologies.
I tried to withdraw in a non hdfc bank ATM and the transaction was declined .as i remember it is becouse of that atm not having 100 rs note or something yaa this is the reason. Later I came to know that my account is charged by hdfc Bank for the ATM decline charges as Rs 28.1.RBI allows customers to do upto 5 transactions in other bank ATMs and mine is an salary account with no charges as told by there representative on the day they came and lied us no extra charges are there.
I am extremely unhappy with the ATM Decline charges that is levied by hdfc Bank on its customers as customers are charged when they are not aware of existence of such charges.
this is just eating and fooling customers .we are charges even for atm's having no money or sortage of some specific type of currency.

When I spoke to the customer care executive they refunded the amount once but now they refused to reverse the charges. I am just thinking of what to do by holding accounts with such bank.
but i advice people not to use this sort of bank's specially hdfc.

Regards
alok tiwary