[Resolved]  HDFC Bank Ergo General Insurance — NOT GIVING CASHLESS FACILITY

Address:

West Delhi, Delhi

Hi,
I bought HDFC ERGO general insurance one yea back. When I received the call to buy the insurance product, I raised a specific two requests:-
1st that I asked about the name of hospital which I was looking for I.E Gandhi Nursing Home( this is fine)
2nd that I asked that lady that I have been asked by a MBBS doctor to go for a surgery for nose(Rhinosynosities), is this covered under th eproduct you are offering me??? and response was YES.

Now, after ten months, I came to know that pre existing ailments are covered after two years of waiting period. I clearly asked this question at every call before receiving the confirmation call from HDFC ERGO department and the answer was YES.

Now, I have serious problems coming due to this decease and I cannot use this facility just because of the false commitment received from the HDFC BRAND NAME.

How can I get this done. Please help.



Simant Walia
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