[Resolved]  HDFC Bank ERGO Gic Ltd — untraceable car-insurance policy

Address:

New Delhi, Delhi

This is regarding Car Registration No DL4CAJ8380.
Vehicle is Hyundai Accent Car, 2009 Model.
Car Owner: Manch Communications

Insurance paid via HDFC Bank Cheque No 0173216The Bank Statement clearly says that it is been transfered in HDFC Ergo GIC Ltd. Amount: Rs 14,946/-.(dated 4th september, 2009)

In the first place, the car owner never received the policy papers.
When for year 2010, the car owner, Manch Communications tried to trace the details of the policy with details stated above, the company (customer care centre) said that they can not trace any such policy. the customer care person kept on asking about "cover note" which also the owner does not have. Now the owner is unable to understand when unfortunate incidents or disaster occure, usually, the owners lose out or misplace all the relevant documents. In such cases also, the insurance companies can help the policy holders. and in spite of giving these many details, why HDFC Ergo GIC Ltd is not able to find out or trace the said car-insurance policy.
God forbidden, if there is a disaster, when people loose out many documents, in that case also will the company keep on insisting on "cover Note" or "Policy Number" or "Policy Document"? When told clearly that the cheque has been encashed in company's favour, still the company is not able to help. can it tell the car owner that where the money has gone?

Anuj Mathur
Director
Manch Communications