[Resolved]  HDFC Bank — False marketing and malpractice

Address:

Ernakulam, Kerala

One of the employees from HDFC Life sold me 2 medical and 1 term plan towards the end of last fiscal year promising they would go through. For both the medical, I had told them upfront there are pre-existing conditions, and that I will not need it if it will be rejected. But Rajan Joseph from HDFC Life, Pallarivatom branch promised these will go through, and that I will get tax credit for year ending April 2013.

After some painstaking followup for 2 months from my side, the 2 medicals got cancelled because o[censored]nknown reasons, which I am fine with. However, my term plan has been on hold for the last 3 months because he failed to submit the supporting documents I had provided. My funds was held up for a long time because of his lack of accountability and responsibility, and after 3 months, I am without medical or life insurance.

Once he got credit for his year end numbers, he went without answering emails or phone numbers. I sent repeated emails to his manager, but got no response from him either.

I have asked for an escalation path for 3 months now, and no response has been provided for that either. HDFC Life got more than Rs.50000 from me as premium, and after 3 months, I still have nothing to show for it. About 40k was refunded after 2 months and 10k is still on hold. This seems like an easy way for HDFC Life to raise money without paying any interest to the customer. Just wait for 2 months, and send the cheque back.

Absolute mal practice on part of Rajan and HDFC Life.

Karthik