HDFC Bank — HDFC Credit Card - EMI Facility | |
When I was applying for the credit card they told the EMI facility was there. I have recently purchased Gold for rs 50000/- and I called up the Customer care and asked for EMI facility. They told the EMI facility is not available for my card. The HDFC bank cheated me. Was this information helpful? | |
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+91 22 6160 6161
+91 22 2498 8484
Branch 542, Trade World, A Wing, Ground Floor, Senapati Bapat Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
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10/4/2013 - Aggrawal Departmental Delhi I - Rs. 2333.00
21/04/2013 - Yatra Com Gurgaon In - Rs. 7949.00
22/04/2013 - Yatra Com Gurgaon In - Rs. 877.00
Total = Rs. 11159.00
She told me :- If I opt. EMI for 12 Months then I will get Monthly EMI of Rs. 1024.00 + Rs. 250 One time as Processing Fees for 12th Months EMI. That means Rs. 12288.00 in Easy EMI of 12 Months and Rs. 250.00 One time processing Fees.
After getting this reply from her I Opted the above mention offer.
After I opted above mention offer, she sent me One time 6 digits password and putted my call on IVR messages, Where I need put that One time password along with my Credit Card number. I did that twice but she replied, there is some technical problem which not letting her to do the same.
After that I requested her to do the same from her end, where she asked for my Permanent Account Number (PAN). Then she Replied me that My request has been recorded for 12 Months EMI option and we both disconnected the call on happy note.
Suddenly, I received a Automated Generated Text Message which clearly states that --- 1.39C/ nc.rate pm payble in 6EMIs.
I was shocked after reading that Text Message and Contacted customer support again. The Second agent agreed that her colleague had done this 6th Months EMI on above mention Interest per month by mistake and Now she can't convert that into 12 Months EMI Scheme (Monthly EMI of Rs. 1024.00 + Rs. 250 One time as Processing Fees for 12th Months) opted from First Customer Executive today.
In fact that Second Support agent has given me surety and requested me to write complaint/issue to you. She told me that you have the authority to rectify the above mention mistake done by your representative on call.
Co-operate me and rectify this issue from your end soon. Convert this 6 Months EMI to 12 Months EMI with above mention offer i.e. Monthly EMI of Rs. 1024.00 + Rs. 250 One time as Processing Fees for 12th Months offer which your First customer support agent has given me.
Make sure don't divert me anywhere else and get the above mention job done soon...