[Resolved]  HDFC Bank — Illegal chargeback by HDFC Bank Card

Address:

West Bengal

HDFC CREDIT CARD IS CHEATING ME

I already sent many e-mails they did not bother to answer for weeks then the response came

Kindly note the query reference number for the e-mail: [protected]

The Email Follows

Dear Mr. Dutta,


Thank you for writing to us,


This is with reference to your email regarding the charge of Rs. 36,000.00 on 25-Sep-2012 at M/s HDFC STANDARD LIFE.

We wish to confirm that we were liaising with the concerned bank regarding these transactions basis your earlier communication .The merchant have certain time frames within which to respond to our query and provide us with any proof/documents in support of the transactions. However, the merchant has failed to provide any proof which would substantiate the charges to your card account. Hence, we confirm that the investigations are completed in your favour and the credit remains permanent on your card account.The relevant credit for the same will reflect in your subsequent
statement.

We are sure you will appreciate that the bank has aptly demonstrated its commitment in initiating timely action and taking up the matter with the merchant on a best effort basis. Please be rest assured that the bank will not spare any efforts in resolving your concerns to your satisfaction.

Incase you seek further assistance or clarification, please feel free to contact our Customer Service Representatives at any of our 24 hour Call Center telephone numbers mentioned in the below URL.

http://www.hdfcbank.com/personal/find-your-nearest/find-credit-card-helpline-num...⇄

In line with our focus and commitment to Customer Service, we trust the issue has been resolved to your satisfaction. If you are not satisfied with the resolution, you may write to our Grievance Redressal Officer Mr. Manoj Prem at HDFC Bank Cards Division, 8, Lattice Bridge Road, Thiruvanmiyur, Chennai – 600041 or E-mail at grievance.[protected]@hdfcbank.com. Alternatively, you can call our grievance cell at Tel:[protected].

Kindly note the query reference number for this e-mail: [protected] .

Assuring you of our best service at all times.

Regards,
Chitra
Asst. Manager - Correspondence
Customer Services

However no credits appeared in my statement and I was charged full 36000 on my card after preclosing the DAE(Dial an EMI)

I am getting harrased by collection forcing me to pay.They are threatening to freeze my bank account

I would like to inform that I have spoken to the Bank Manager of HDFC GARIAHAT BRANCH and he suggested me to complain to the MD but I got no further help and he tried to persuade me to pay the bill as well.

I complained to MR Manoj Prem the head of Grievance (grievance.[protected]@hdfcbank.com) but recieved no response

I give the details of the chargeback

Chargeback reference number is VCC023603

Date of Charge back : 28/01/2013.

Amount Debited ON 22/02/2013

Amount : Rs 36000

but nobody have even documented the detail and no refund have been credited after 1 month

I would also like to ADD that I never authorised the chargeback & filled no Chargeback form

HDFC LIFE did not contact me before refunding and did not even inform about terminating the policy

So there is no security.HDFC can anytime deny every Invesment by profiding fake transaction details and then apologise but the money will never come back.They will simply take it.

Are we living under NAZI rule.Where is our lawkeepers ??? Time has come for us to unite & fight these bureaucratts who are threating our democracy stealing our money and dictating a commerce dominated regime and laughing at out Legal system where cases never leave the courtroom if at all it sees one.

A SCAM IS EVIDENT BY HDFC GROUP AS THESE SCEAMES ARE PROMOTED BY HDFC BANK PHONEBANKING which means HDFC BANK,HDFC CREDIT CARD & HDFC LIFE are all involved

SO PLEASE DO SOMETHING TO EXPOSE IT AS EVERYBODIES INVESMENT IS IN DANGER

I WOULD REQUEST READERS TO HELP ME TO PUT HDFC GROUP OUT OF BUSINESS.I WOULD REQUEST OHTER BANKS AND FINANTIAL INSTITUTION TO COME FORWARD AND BRING THESE SCAMMERS TO JUSTICE.THIS COULD BECOME ANOTHER HAWALA IF WE DONT STOP IT NOW