[Resolved]  HDFC Bank — Indifferent and Don't Care Attitude

Address:

Tamil Nadu

THE HDFC BANK STAFF DID NOT BOTHER TO BELIEVE THAT A CUT & TORN NOTE WAS PLACED IN THEIR ATM NO 8657.
THE COMPLAINT THRU EMAIL TO CUSTOMER CARE ID SENT ON 24.4.2012 DID NOT YIELD ANY RESULT.
COPY OF THE COMPLAINT WITH DETAILS GIVEN BELOW.
To: n.[protected]@hdfcbank.com

Dear Sir,
I have an SB account[protected].
I withdrew an amount from HDFC Bank ATM using an SBI card in Chennai. One of the Rs.100 was torn and pasted. I immediately went to the nearest HDFC Bank Branch, C P Ramaswamy Road, and made a complaint. But the Bank’s representative categorically denied that such kind of notes are not placed in ATMs. I told him the fact is that I got a torn note from the HDFC ATM. I did not take a receipt since I get electronic statements from my Bank and I sincerely do not want a transaction slip. He refused to accept my complaint. I subsequently downloaded a statement from SBI which clearly indicates my withdrawl from HDFC ATM 8657.

The HDFC staff belive their system rather than the customer. I could have easily got this note changed but my intention was to inform such occurences to the Bank Staff so that another custoner is affected the same way. I I feel insulted by the treatment by Bank Staff.
Last time I had a similar experience and I withdrew Rs.10 lakhs from my HDFC account and deposited in another Bank,

HDFC Bank staff are encouraging customers like us to go to different Banks.

I just wanted a reply from your staff that they will verify and see that torn notes are not placed in ATMs. I can get this torn note replaced in any one of my Banks where they treat customers better.