[Resolved]  HDFC Bank Life Young Star Suvidha Insurance — Not getting my claim even after surrendering my policy 1 month ago

Address:

Delhi

Hi,

I have never asked HDFC life to change or alter my name/ my beneficiary's name or address. There is no change in our name or address.

It's more than 1 month that I am waiting for my claim money (Policy number[protected]. I have visited your Branch Office at Sec 18, Noida atleast 5 times and contacted your Customer care advisors multiple times but no one is able to provide me any resolution about my claim. Infact, they are disconnecting my calls midway conversation. I have submitted all the required documents in your Sec-18, Noida branch and was told that the claim would be sent to the Beneficiary's bank account within 10 days however, the wait is now more than 1 month as I have submitted the proof on 6th Feb'12 (exactly 30 days ago). Even the brach manager has confirmed that I have never applied for any change in my name/ address of myself or for my nominee/ beneficiary.

Your online advisors are disconnecting my calls when asked about the claim refund. Even the complaint has been raised on a written format at your Sec 18, Branch Office that I have not submitted any request for any name or address changes either for me or my beneficiary yet no one is able to tell me when should I expect my claim amount. In any case, the claim amout is supposed to be sent to my beneficiary's bank account and not to any mailing address. So what does it matter, whether the correspondence address is same or different as we are not asking you to send any cheque.

I do not want to drag this case to consumer court or report the case to social media sites like twitter, youtube and circulate this message to thousands of people that I know asking them to stay away from HDFC.

A very dissatisfied customer,

Sandeep Chatterjee
Mob: [protected]

On Tue, 06 Mar 2012 11:02:34 +0530 wrote
>Hi,
>

>
It's more than 1 month that I am waiting for my claim money (Policy number[protected]. I have visited your Branch Office at Sec 18, Noida atleast 5 times and contacted your Customer care advisors multiple times but no one is able to provide me any resolution about my claim. Infact, they are disconnecting my calls midway conversation.
>

>
I have submitted all the required documents in your Sec-18, Noida branch and was told that the claim would be sent to the Beneficiary's bank account within 10 days however, the wait is now more than 1 month as I have submitted the proof on 6th Feb'12 (exactly 30 days ago).
>

>
You online advisors are disconnecting my calls when asked about the claim refund. Even the complaint has been raised on a written format at your Sec 18, Branch Office that I have not submitted any request for any name changes either for me or my beneficiary yet no one is able to tell me when should I expect my claim amount.
>

>
I do not want to drag this case to consumer court or report the case to social media sites like twitter, youtube and circulate this message to thousands of people that I know asking them to stay away from HDFC. Hence, I politely request you to look into this matter in urgency.
>

>
Regards,
>

>
Sandeep Chatterjee
>

>

>

>

>
On Mon, 05 Mar 2012 14:15:43 +0530 wrote
>
>Dear Customer,
>
>
>
>We thank you for writing to us.
>
>
>
>We have referred the matter to our concerned department and will definitely get in touch with you within 2 working days.
>
>
>
>The Interaction ID for your communication is mentioned in the subject line.Please make a note of it. To help us serve you better always write to us from your email id registered with us.If you would like to register your id or provide an alternate id, please provide us the following verification details.
>
>1. Full name of the Life Assured:
>
>2. Full date of birth:
>
>3. Mailing address with pin code:
>
>4. Name of Beneficiary/ Nominee:
>
>5. Contact Numbers: For HDFC Standard Life Insurance Company LimitedCustomer Relations TeamThis is an auto-generated response.
>

>
Connect With Us On
>

>

>

>

>

>

>

>

>

>

>

>

>

>

>

>

>

>

>

>

>

>

>

>

>
HDFC Life has been conferred with the ‘Business Superbrand India 2010-11’ title by Business Superbrands Council.
>
>
>
HDFC Life has been awarded as India’s Top 50 ‘Best Companies to Work For’ in 2011, in a study conducted by Great Place to Work® Institute , India in partnership with The Economic Times.
>
Kindly note: Company's domain name is changed from @hdfcinsurance.com to @hdfclife.com
>
>
>

>

>

>

>
Please do not print this email unless it is absolutely necessary
>
>
>
>
>

>

>

>

>
DISCLAIMER The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and is unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. HDFC Standard Life Insurance Company Limited is not liable for any improper and/or incomplete transmission of the information contained in this communication or for any delay in its receipt or for any damage caused by malicious code or alteration by any third party. The contents of this email do not necessarily represent the views or policies of HDFC Standard Life Insurance Company Limited
>
>
>

>

>


Sandeep Chatterjee
>
Team Leader- Operations
>
HCL Technologies Ltd.- BPO Services
>
C-23, Sector 58, Noida 201301, U.P. (India)
>
Tel: +[protected] Extn. (4735)
>
Mob: +91-[protected]
>
sandeep.[protected]@bt.com
>
www.hcl.in
FollowRediff Deal ho jaye!to get exciting offers in your city everyday.