[Resolved]  HDFC Bank — Sales team fraudsters

Address:

Pune, Maharashtra

Hi,

I want to raise complaint against the fraudulent services offered by HDFC bank for their credit cards. 2 employees of pune team , Purvi and Ajit ([protected]) were involved in this

I was contacted by Purvi in June last week and she promised me the titanium times card free of cost saying it is an exclusive offer for cognizant employees.
She pleaded that she had to achieve her monthly target so I should take the card immediately.

I had specifically told her that I am ok to take only the titanium times card and do not want the platinum plus card. She agreed and committed that the card she is offering is the titanium times card .

Her colleague Ajit visited me to collect the documents and once again when I asked him the same question he said that the platinum plus card has now been stopped by the bank and he is providing the titanium times card only.
I asked him to provide the benefits of the card over mail and he said that he will do so , but he did not respond back even though I called him and reminded him repeatedly.

Meanwhile he submitted my documents and now when I have received the card it is a platinum plus card , which I had specifically said that I do not want.

Ajit is now not responding to my calls and when I asked to speak to Purvi or his manager he is disconnecting calls.

I spoke to their manager Sachin ([protected]) and he first agreed that it is Purvi’s mistake but not he has completely washed his hands off and asking me to deal with customer care.

I have been placing requests to cancel the allocated to me, but there is no response on that also.. every time I ask them to cancel the card they say only option is to upgrade and go for higher card.
This is a fraud bank and the employees are trained in cheating innocent people to achieve their targets.