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Branch 542, Trade World, A Wing, Ground Floor, Senapati Bapat Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
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Life Insurance Policy — Yearly Premium
To,Manager Bajaj Allianz (Customer Care / Complaints)
This is to bring to your notice the following facts experienced while visiting your Branch near Fun Republic theatre at Vera Desai road ( 10 July 2010).
1. As no reminders recieved from your organization regarding the yearly premiun payment. Self vistited Bajaj Allianz above branch. On contacting your excutive on intercom phone through security personnel. Mr Yatin Thakur advised me that you dont need to make the payment for the year 2010.
2. Self insisted on checking the policy by displaying it on the company system (software) for confirmation.
3. Mr. Thakur confirmed NO NEED TO MAKE THE PAYMENT.
4. Self requested to meet a Senior official for confirmation.
5. Ms Dhanlaxmi Subhash Sinkar ( Asst Branch Supervisor) tried to appologise on behalf of her staff and said there is IT (Information Technology) problem. She confirmed that my policy term is 10 years ans she will send an executive to collect the check on Monday which was not sent.
6. Mr Thakur gives me a call on Monday morning(12 Jul 10) and says unable to resolve the query as still system is down.
7. 14 Jul10 Self called to the same office to check as to why the person is still not sent to my residence for payment and what will be the roughly calculated amount at the maturity period on 15th May 2010.
8. Finally the call is passed on after 15 miniutes to another official Ms Neha Gupta and she says " we are not well versed with all the policies taken by the clients". Please contact Cuatomer Care. She agreed to send the collection person to collect the check on 14th July 2010 by 1500 hrs.
Conclusion- SELF CONFUSED WHETHER TO MAKE THE PAYMENT OR NO. AS YOUR STAFF REPLY IS VERY VAGUE AND CONFUSING.
Request- a. To please let me know why it was being told to me, not to make the payment for the year 2010
b. What is the amount I will get on maturity.
Your early reply will be highly appreciated.
With regards.
ADIL KHAN
.