HDFC Bank — wrong expectation with the customer

Address:

East Delhi, Delhi

I had booked a property with Paras. By the property terms the first demand from Paras was for 5 Lac which i had paid. After the first demand from Paras the second demand was for 15 Lac which i was unable to manage. I had a word with HDFC bank and they took documents from me and my brother for the application. They assured me that there will be no problem in order to get the loan done. After 45 days they told me that the loan can not be processed. I asked them the reason for that and they denied to tell me the reason and said that we can not process the loan. HDFC bank took processing fees as well which was 10000 and they told me that this fees will be refundable when the application will be completed they will refund it.

After that I have to switch my loan to Citi Bank and they approved it with in a week time and they took the same documents from me and my brother. Now as i will be getting possession for my property i came to know that the payment of 15 Lac which was delayed by 45 days i have to pay the interest on that as well which was approx 80000.

As per the conversation which i had with HDFC bank they told me that loan will be approved and they assured me on that. Otherwise I might have contacted other bank for that. They set wrong expectation with me as a customer and I have to pay my builder some handsome amount for the mistake of HDFC bank. On top of that i was abused by HDFC bank and they didn't provide me my processing fees as well which i gave to process the loan.