[Resolved]  Hero Motocorp — Poor / Careless Service by HH

Address:

Bangalore, Karnataka

Hi All,

I am Debasis and i put up in Bangalore. Purchased a brand new karizma R 2012 model, after selling my other brand new vechile YAMAHA , since i trust on Hero Honda and Hero MotoCop as well. I am being told by showroom sales man, i will be provided with excellent service before the vehicle delivered to me and i purchased the vehicle by paying full cash. I am done with my first servicing and ran the vechile for around 1100 KM on today's date. Let me come to the main point, The type of service i am being provided with i.e. the worst quality service i never come across in my entire bike riding career / experience. The service of YAMAHA was not good in Bangalore for which i sold my brand new YAMAHA bike in just 5 months by losing more than 30, 000 INR and move ahead for HERO HONDA network. Service center people does not know how to behave with their customers and they are rough. I lost few not and bolt after the service which has been noticed by me and reported but the servicing center supervisor is not ready to agree at all. Scratches on vechile after the service delivery.

Problems reported by me:
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1.Engine heating problem has not yet resolved even after reported three times.
2.Tapit / Engine sound keep on increases which SC people can not able to resolve.
3.Fork and Handle sound reported 3 times and no results as of now.
4.Gear shifting issues.
5.Sound from front disc which has not yet resolved.
6.Rough behavior by the service supervisor. PN: I have extended engine warranty up to 5 years and also have good life card. Just one question to HERO MOTOCOP ? Will the EXTENDED ENGINE WARRENTY really help the customers after the type of worst quality services by HERO SC.

7.Handle and Fork bent of my bike by the 3rd GRADE and IDIOTIC service center people and the mechanics available in one of the HH SC are really unprofessional and skilled less laborers.

8. SC Supervisors are not ready to accept that their mechanics !!!.... OH I M SRY THEIR SKILLED LESS STUPIDS had bent my bikes handle and fork.

Thanks in advance !
Debasis