[Resolved] Hindustan Unilever Ltd/pure It — Complaint regarding faulty battery kit delivered by Hindustan Unilever ltd. | |||
I had purchased the Pureit water purifier sometime in April, 2010 and onwards replace Hindustan pureit battery germkill kit (can filter 2250 liters of water) at July, 2011 when Auto-Switch off flow of the water and Battery Life Indicator turns fully red (As HUL cliamed). July, 2011 onwards I used more than 3000 liters water and germkill power is exhausted but indicator not showing any warning even not showing any red indication for replacement. I and my family members have stomach upset or other water related attack of diseases using this pureit water. I spoke with customer care executive so many times in between each complain. I told him the entire story so far and requested him to either arrange a replace faulty battery kit or let me speak to someone who has authority at his end who can look into this complaint. Customer care executive always said me for change battary again. If Hindustan Unilever is not able to handle these complaints they can simple stop foolishing the customers. Kindly do some work? Please do revert for any query and advise how i can get my money. My details like.. Name – Ashok Kumar Singh Mobile: [protected], [protected] Email- ashok.[protected]@gmail.com Service Agencey- Vasundhara Services, Vasundhara Ghaziabad U.P Bill No. – 11097 Date of Bill- 18/07/2011 Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 5 Comments | |||
Comments
Dear Rajeev Kumar,
This is with reference to your comment on this website and the concern you have with the functioning of Pureit.
As I can see from the comment posted here that you have already contacted our customer care and have registered a complaint there. Unfortunately, we have been unable to address the concern.
At the outset would apologies for the inconvenience caused to you due to the delay in servicing you from our end.
We are keen to have your concern addressed immediately so that you are able to use Pureit, but we are not able to contact you through the details which you have provided on this website.
Hence would request you to provide your contact details and a convenient time so that we can speak to you.
You are most welcome to write to us on pureit.[protected]@unilever.com or login into www.pureitwater.com and provide your Pureit details as well as your contact details.
Rest assured for continued support always.
Regards
Pureit Team
This is with reference to your comment on this website and the concern you have with the functioning of Pureit.
As I can see from the comment posted here that you have already contacted our customer care and have registered a complaint there. Unfortunately, we have been unable to address the concern.
At the outset would apologies for the inconvenience caused to you due to the delay in servicing you from our end.
We are keen to have your concern addressed immediately so that you are able to use Pureit, but we are not able to contact you through the details which you have provided on this website.
Hence would request you to provide your contact details and a convenient time so that we can speak to you.
You are most welcome to write to us on pureit.[protected]@unilever.com or login into www.pureitwater.com and provide your Pureit details as well as your contact details.
Rest assured for continued support always.
Regards
Pureit Team
Hindustan Lever Limited — Regarding battery Kit
I am using HLL PUREIT since THREE yearS. whenever the time come for replacing GKB battery kit alwaysi find difficutly in delivering the product. This time I booked battery kit on 24-Aug-2010 and till today[protected]
I did not got the ordered product. I gave complaint thrice, (Complaint nos are C[protected], C[protected], C[protected]
instead of delivering the product, I am getting fals massages saying that complaints attended. When I spoke with customer care
they are informing me that, they don't know about these all, but only they can book one more new complaint. One more important thing is each time
of communication with customre care, they confirmed my mobile number and address.
so hope I won't get below fals answers:
1)house was locked.
2)mobile was not working.
3)incorrect address
MOb No:[protected]
Can any body look into it.
Dear Sir,
Thank you for taking the time and effort to reach us on your concern. On behalf of Pureit team we express regret for the inconvenience caused from our end in resolving your issue. We are in a receipt of your concern and are keen to get your issue resolved on top priority.
Regards,
Resha Parkar (resha.[protected]@unilever.com)
Manager-Consumer Communication & Analytics
Thank you for taking the time and effort to reach us on your concern. On behalf of Pureit team we express regret for the inconvenience caused from our end in resolving your issue. We are in a receipt of your concern and are keen to get your issue resolved on top priority.
Regards,
Resha Parkar (resha.[protected]@unilever.com)
Manager-Consumer Communication & Analytics
Dear Sir,
This is in continuation to concern mentioned in your blog dated 26th May 2012 regarding your Pureit. We would like to thank you once again for taking the time and effort to reach us. Our customer care executive visited your place on 28th May and resolved your issue. And we trust that the solution was satisfactory. We will be glad to assist you for any kind of future queries.
You may reach us by,
1. Replying to this response, or
2. Email: pureit.[protected]@unilever.com, or
3. Website: http://www.pureitwater.com or
4. Phone Call @ our 24 x 7 Pureit helpline:[protected] /[protected].
Regards,
Resha Parkar (resha.[protected]@unilever.com)
Manager-Consumer Communication & Analytics
This is in continuation to concern mentioned in your blog dated 26th May 2012 regarding your Pureit. We would like to thank you once again for taking the time and effort to reach us. Our customer care executive visited your place on 28th May and resolved your issue. And we trust that the solution was satisfactory. We will be glad to assist you for any kind of future queries.
You may reach us by,
1. Replying to this response, or
2. Email: pureit.[protected]@unilever.com, or
3. Website: http://www.pureitwater.com or
4. Phone Call @ our 24 x 7 Pureit helpline:[protected] /[protected].
Regards,
Resha Parkar (resha.[protected]@unilever.com)
Manager-Consumer Communication & Analytics
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hindustan unilever limited/pureit — Regarding the battery kit of water purifier
I have purchage the product Pureit whose device ID is RPB[protected] and my customer id is [protected].I have change its battery kit on 16.05.09 which has a minimum water filtering capacity of 1500 liters for a member of 2 family, which approximately comes to six month service, as the company claim, but there is no measuring device to measure how much water is filtered by the device.My complain is that my battery got damaged in 40 days only and now when i complain this to the pureit company, they are not taking any action on it.I complained them on 26th June and they are not giving me any solution.They say that i have to get it replace on my own cost, but when i ask them do they have a gureentee that this time also it will not repeat the same thing, they say they do not know.
How many time will i get it replace if their product is not up to the mark, they are not giving me any satisfactory reason why its not working.
Please take suitable action on it asap.
Thanks and regard
Rajeev