[Resolved] Hindustan Unilever Pure It — Poor quality of germi kit / very poor service

anurag verma

from Kolkata, West Bengal

Address:

Lucknow, Uttar Pradesh

I have logged a complain dated 12june2010, C[protected], this complain regarding germy kit, I have buy new germikit at 14may2010 with in a month its showing red.
For this complaint ur excutive comes on 14june2010
and said to us this could be replace with in to days. But still now its pending. Regarding this I have call to ur help line no, each and every time, they gives us new complain no ie[protected],[protected], but ur excutive not come again for that complains no.
Kindly replace the germi kit asap.
I am not satisfy with ur services because after 12 days condition is same as before.

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Complaint marked as Resolved

Verified Support

Jul 01, 2010

PureIT / Hindustan Unilever Customer Care's response Dear Mr.anurag,

This is in continuation to our conversation and the concerns mentioned in your blog dated 27th Jun 2010 regarding your Pureit

I would like to thank you once again for taking the time to speak to us and provide valuable feedback on our product and services.

I would once again apologies for the inconvenience caused to you.

Our Service personnel had visited you on 30th Jun 2010 & replaced the Battery(GKB) & trust the replacement had been done up to your satisfaction.

I would also request you to confirm regarding the resolution of your concern.

You are most welcome to write back to me for any further queries or feedback regarding our services on pureit.[protected]@unilever.com or visit our website www.pureitwater.com

Rest assured of continued support always,

With Best Regards

Regards
Pureit Team

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Comments

himan069

from Allahabad, Uttar Pradesh

I am so regreted to but the pure it because your system is so poor i regestered many complaint on your old number [protected] but no response yet to received. i bought your new germ kill battery worth of 510/- rupees the your serrvice men said to us this big battery will work at least 4 months but it has to defused in 1.5 month now i am get ready to complain against the pure it company in consumer court so reply me as soon as possible. if you will not reply against my complain i will submit the complain against company in consumer court and then it is your responsblity to make your favour against court.

GUNVANT MODI

from Coimbatore, Tamil Nadu

I have logged a complain dated 23 Oct 2010 to yr excutive Mr. Mukesh Patel, But he was not visited to my home for sollution . My CUSTOMER ID IS [protected], This complain regarding germy kit, I have buy new germikit at 28may2010 of 2250 ltrs. Within a 5month its showing red.We are TWO members family. Please kindly replace the GKB as soon as early possible, so that we protect with bactarial water.
Kindly send reply soon to my email id : [protected]@live.com. or my residantial address
I am not satisfy with ur executive services for satisfactory reply. AND ALSO UR HELPLINE NOS. [protected] OR [protected] ARE NOT CONNECT VERY VERY TRIALS FOR LONG TIMES {AS THE NO. IS NOT TOLLFREE, I MUST PAY VERY BIG TEL. BILL}.
Thanks,
-GUNVAT MODI from MEHSANA (GUJARAT)

jitender049

from Gurgaon, Haryana

My CUSTOMER ID IS [protected], This complain regarding germy kit, I have buy new germikit at september. 2010 of 1500 ltrs. Within a 02month its showing red.We are TWO members family. Please kindly replace the GKB as soon as early possible, so that we protect with bactarial water.
Kindly send reply soon to my email id : [protected]@gmail.com,
I am not satisfy with ur executive services for satisfactory reply.
Thanks,
-jitender kumar from karol bagh (new delhi)