[Resolved]  Hindustan Unilever Pureit — Pathetic service

Address:

Mumbai City, Maharashtra

We purchased a Pureit water purifier 3 months back and got it installed in our new house ( which was unoccupied).We occupied the house just 4 days back on 9th Feb and on the first day o[censored]sage itself the Pureit water purifier started overflowing .We registered a complaint on 10th Feb and were told within 48 hours it would be redressed.We got a call on 12th Feb and a service person was dispatched.The service person briefly checked the device for around 10 mins and said it was a loose contact inside and said problem wouldnt recur.Within half hour of him leaving the device started overflowing again.We called him again and he came next morning on 13th Feb and said there is a faulty switch and promised to replace it on the same day itself.He left and didnt return back the whole day.When we called him again in the eve of 13th Feb ,he repeatedly disconnected the call.
On 14th Feb morning,I lodged a complaint at the helpline and threatened to escalate the matter further after which I was reassured that the problem would be resolved today itself. We called the service man again in the afternoon who said the switch was out of stock and he would replace it whenever it becomes available.After our firm insistence,he has consented to come by today evening with a switch from another service centre.Its 6 pm in the eve as I type this and I still havent had a visit from anyone in Pureit.I have given up hope of my query being resolved.All I want is a refund of my money for the device.