[Resolved]  Hindustan Unilever PureIT Water Purifier — delay of 17 days in replacement of battery

I booked the long life battery replacement kit on 05/10/2009. After that no one visited till 22/10/2009. Calling a number of times they give only new complain number but these were useless, still no one contacted or visited.

More over they used to send message that ur complain no ( C[protected] and C[protected] has been attended if staisfied SMS SER0 or 1. How can one be staisfied or unsatisfied unless and untill one visits.

I think I made a mistake after buying this water purifier.

Md Khurshid Alam Khan
23/83, ghaffar manzil,
Jamia Nagar, Okhla, New Delhi 110025
[protected]
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Aug 14, 2020
Complaint marked as Resolved 
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hindustan unilever/pureit water purifier — significant delay in delivery of battery for water purifier

dear sir,
i had requested for the battery for water purifier on 13.07.09 and got the assurance for the delivery within 2-3 days, but it has been delivered on 21.07.09, after long 8 days, we suffered due to the same. now i want to know the in what ways company's commitment are reliable to us.is their any guidelines are there through which company can be bounded to fulfill its commitments.
Dear Mr. Bharat Prajapati

i am sherry from china, i have seen your inqiry from internet. you said you need ro machine. we are manufactory.

RO machine of 50-6000GPD water purifier equipment has been widely used in household, villa, food and drink, electron, medicine, electricity, chemistry as well as other fields.

we have a complete work team including R&D dept, purchasing dept, production dept, QC dept and marketing dept and so on, We producing all plastic parts by ourself, such as housing, all kinds fittings, low and high press switch, restruictor, ball valve, clamp, PP and so on, All parts through our strict testing . and have specilized in this line for more than 10 years.

i send you and eager to express our wish to cooperate with you.

i know it is very difficult to find a good suuply, but i know this line, hope some of my suggestion will help in line of reverse osmosis machine!

if you need my help and our product catalogue, pls feel free to contact me!


Sherry lee (foreign trade operator)
msn:[protected]@yahoo.com.cn
skype:heller.generator
Phone:[protected] Ext812 Fax:[protected]
E-mail: [protected]@myheller.com
Hangzhou Heller Science&Technology Co., Ltd
Adress:8F-B/C, DunanDeveloping Building, No.239 Taian Road, Binjiang District, Hangzhou, China
Dear Mr. Md Khurshid Alam Khan,

This is in continuation to our conversation and the concerns mentioned in your blog dated 22nd Oct 2009 regarding your Pureit.

It was my privilege to speak to you.

I would like to thank you once again for taking the time to speak to us and provide valuable feedback on our product and services.

I would once again apologies for the inconvenience caused to you.

Our Service personnel had visited you on 26th Oct replaced the GKB & trust the replacement had been done up to your satisfaction.

I would also request you to confirm regarding the resolution of your concern.

You are most welcome to write back to me for any further queries or feedback regarding our services on pureit.[protected]@unilever.com or visit our website www.pureitwater.com

Rest assured of continued support always,

With Best Regards

Regards
Pureit Team
I booked the long life battery replacement kit on 23/10/2009. After that no one visited till 10/11/2009. Calling a number of times they give only new complain number but these were useless, still no one contacted or visited.

More over they used to send message that ur complain no ( C09167427, C[protected] and C[protected] has been attended if staisfied SMS SER0 or 1. How can one be staisfied or unsatisfied unless and untill one visits.

I think I made a mistake after buying this water purifier.
Hello,

I had booked a Germkill Battery on July 07, 2010. The order number is S10/DLI[protected]. I was told the delivery would happen in 48 hours, as usual. When it was not delivered, I called up again and lodged a complaint. The complaint No. is C[protected]dated 9 July, 2010). I also placed order for another one- vide order number S10/DLI[protected]dated 9 July 2010). So in all I have ordered for two. Till date not even one has been delivered. Subsequently I inquired about it ten times more and complained as many times. These complaint numbers are: C10242035, C[protected]. Surprisingly after one such conversation I got text message stating your complaint has been attended to and is being closed. It also asked for feedback to which I responded saying I am not satisfied. I don't know what "complaint has been addressed and attended to" mean, as the underlying point in that complaint is non-delivery of the Germkill Battery, which is still due. You may find all my correspondence against my mobile number [protected] in your system. I am surprised at the attitude and level of service provided.

Could I get any help please. My email id is [protected]@gmail.com

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