[Resolved]  Hitachi 3 Door Refrigerator — no response to service request

Address:

Mumbai Suburban, Maharashtra

I am an owner of Hitachi 3 Door Refrigerator RS26NVND. Its just over 2 years old and have faced innumerable problems right from start.

In the first year itself the fridge used to shut off, i.e. stop working completely. After repeated attempts by their technicians which failed each time, they took the machine to the service center and I was charged Rs.4,500/- But still the problem persisted. And again after few visits a senior technician came and declared that the power supply by Reliance Energy was more than 250 volts, hence the machine shuts off. Reliance Energy showed us on two separate visits that the supply was within the range of 230-235 volts. I also got it ratified by an independent AC technician. The machine was again taken and through whatever service was done it worked for a year.

This year on 18th May, 2010, the fridge stopped cooling. The same day a complaint was registered and a visit of a technician was promised within 48 hours. Finally after 3 weeks with umpteen number of calls to their service center as well as their local servicing center a technician came and refilled the gas. I was charged Rs.6,000/- for the same. Within 2 days the machine again stopped cooling. With fresh complaints made, its not more than a week they do not seem to bother. Every time either they say their systems are down or promise a visit of a technician, which never happens.

I am at a loss on what to do? Isn't there a way we can teach Hitachi a good lesson? Why should I not get compensated for the mental agony and difficulty. Also the loss incurred due to inability to store food, vegetables, fish, meat and importantly medicine and drugs.

Would appreciate some guidance. And also a reminder to people planning to buy Hitachi Refrigerators.

Kind regards,

Abhijit Sengupta
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