[Resolved]  Hitachi AC — Below standard service and product

Address:

Gautam Buddha Nagar, Uttar Pradesh

I have been using Hitachi Quadricool 1.5 ton AC for last 2 years. This summer it developed some problem and didnt cool. I raised complaint [protected] on 24th Apr. The person on the line promised me that someone will address the issue within 2 days. Nobody called or came to fix the issue. I again called customer care on 26th morning. They again promised me that someone will surely address the issue. Again nothing happened. On 27th i again called them and this time customer care lead Mr Yash promised me that someone will come in the evening.

One technician came to my place on 27th evening and told me that issue is gas leakage. I told him to give me jobsheet and take the AC with him to fix the same. He said, he dont have jobsheet but promised someone will come to take the AC.
After 2 hours, 3 people came to my place and identified themself as Hitachi professionals. They came to take the AC with themselves. I asked for Jobsheet again and they said they dont have any jobsheet but they can write in a blank sheet of paper the Compressor details for confirmation. I asked them to show me there identity card, but none of the 3 person were having any identity card.
They were not having jobsheet , neither were they having any identity proof that they work for Hitachi.
I refused to handover my AC to them.
Since then, every single day i call customer care to get my issue resolved but noone seems to be bothered to take any action.
It has been 11 days now and my AC is still not serviced and Hitachi customer care is not taking any action. Moreover, the personal from Hitachi service center were un-professional and didnt have any jobsheet or identity card.

It has been mental harassment to me all through. I have escalated the issue but still nothing seems to work. Hitachi window AC is around 7-8 k expensive then other AC in the market. But still there service is worse that other players like LG and Samsung.

Can anyone suggest what course of action i should take to teach these guys a lesson and set an example that consumer is not a fool

Jitender Rawat
[protected]