[Resolved]  Hitachi Home & Life Solutions (I) - Summercool AC 1. 5 Ton — Replacement of defective AC

Address:

Ghaziabad, Uttar Pradesh

I have purchased a Hitachi summer cool AC no. rav18 erd1.5ton from Shree-Vaibhav electronics Sahibabad on 4-3-2012 and within a month it stopped chill cooling.The technicians representing M/s On Spot Cooling firm - the authorized service center of Hitachi came and repaired the ac at my place. However again within one month of repair the cooling went off and after inspecting it the technician said that gas is just 40% filled, that is why it is not cooling. They took away my ac to their place and brought it back after 5 days saying its power center-PCB- too was not working and they have repaired it . Even after this, the repaired ac did not cooled to chill. It was just cooling and on 3rd july,2012 it again went off and did not start. On 4-7-2012 I lodged complaint in Hitachi customer care phone no and requested to let the ac be replaced as it is a defective piece.The executive agreed in principal and referred the case to On- Spot-Cooling for submission of their report.The technicians of the company came three times for inspection they took photocopy of the cash-memo and took a form filled by me for replacement. The last was a Mr. Mohsin who visited on[protected] and who assured me that replacement will be done within two days. In between I reminded customer care executives almost every day and they also told me that replacement report is already in receipt from On-Spot-Cooling and replacement will be shortly done after decision of the top level officers of Hitachi.Getting no response regarding replacement since 16-7-12, I on advice of customer care executives, sent email to customer care id on 20-7-12 but they replied via auto genre-ted email that delay is regretted and my compliant is being sent to service center for compliance. To this I again contacted Mr. Mohsin who said they have already sent the report along-with advice for replacement of AC and now they have nothing to do or say or act. In this biting heat of peak summer it is already 18 days since my complaint lodged and their seemed to be no solution from the part of Hitachi.There is no officer by name or designation, authorized by Hitachi to hear the woes of customers and take positive decision in person.I have been left with no alternative than to go to Consumer Forum for justice. But I will never buy any product of Hitachi nor will recommend. I will also inform the Indian head of Hitachi as well also write to the board of directors of Hitachi at Japan.
anukam tripathy , email id:- anukam.[protected]@gmail.com