[Resolved]  Hitachi Home sign Life Solution India Ltd — Hitachi Refrigerator

Address:

South Delhi, Delhi

23rd March, 2010
Sub :- Refrigerator Complaint and Very Poor handling of your Service Centre.

I have purchased Double Door Refrigerator on 16/10/2009 ( Six Months ) back in the impression of Hitachi Brand but at the starting of summer now refrigerator have stopped working. Any way this can be a technical problem and nobody can do anything but after sale service is in your hand. I am sorry to say that I have never seen such a poor service in my life. We are using other brand also and getting after sale service in 24 hours.

I am giving below the detail of my complaints and feedback of your company.

1. Complaint no.[protected] on 06/04/2010 First Complaint was registered and service engineer came on 07/04/2010 at 2000 hrs and give assurance that it will work properly but it has not work.

2. Complaint no.[protected] on 08/04/2010 Morning we registered another complaint as your service engineer told me on cell phone that every time we have to make new complaint whether problem is solve or not. On 12/04/2010 same service engineer came but nothing done and he told me on parts has to replace and same is not available with him.

3. On 13/04/2010 and 14/10/2010 I spoke to Mr. Ravinder on Tel no.[protected] but my problem was not solved.

4. 15/04/2010 Mr. Ravinder suggested me to make a fresh complaint which I did ( Complaint no. [protected]) but till today nobody turn up.

5. on 19/04/2010 service staff came and chnage the part but still problem was not solved and they told me that they will take the refrigerator to service centre and do the repair their but till today (23/04/2010) nobody turn up.

6. I have spoken to Tejbir Singh Service Manager in Delhi and Mr. Sandip Nayyar in Ahmedabad but till date nobody came to pick the refrigerator.

I shall be grateful if you would kindly look into the matter and take the necessary step.

Thanking you,

Yours truly,


Jeet Singh Rawat
Cell no. [protected]