[Resolved] Hitachi — New Air Conditioner parts damage | |||
Hi, I purchased a Air condition machine( Hitachi 1 tron Keze+ model) Rs. 32000/- from Great Eastern shop fully paid from kolkata on 30.04.2013. They installed the machine on 06.05.2013 to my house. After one day it is not working. I complained to customer care and day after they sent a technician to my house for fixing. But after checked they got that its capacitor is damaged. So they gone back and reported to company about it. They said they will be back soon after getting the parts which is damaged. But after that they never back . I called each day to customer care. The customer care simply avoiding me saying that the damaged parts is not available. 12 days gone still i did not get any service from them. The summer is going end. I purchased the AC for getting benefit against the hot weather. But it seems to me i cant use it in this summer. It is very upset me and i m clueless what i need to do. So i am requesting here please see this matter give me proper suggestion. Thanks. Samsul Haque. Mobile: +91 [protected]. email: [protected]@gmail.com Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
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10th floor, Abhijeet, Mithakhali Six Roads, Ahmedabad, Gujarat, India - 380006
Hitachi — Wall damaged: Right to compenstaion
This is Kushal Poddar from Kolkata.I purchased a split AC as on 16th of May, 2008. On 31st of march, 2009 I made a first complaint regarding the waterfall problem to the Kolkata service center[protected] & [protected])and now 10 days ago the problem has been solved. The problem was persisting since 6 months. I made inumerable calls on these two numbers and the technicians came many times and the problem remained unsolved within this period and in this intervening period my wall has been damaged and as a consumer, I have a right to receive compensation to the extent of loss damaged to my property. I approached Kolkata Head Office and they refused to hear my claim. the treatment that i got is totally unjust and unfair. my time, money and energy has been wasted in these last 6 months for the waterfall problem. and so i am not demanding any refund for that. my only request is to bear the extent of loss caused to my property.. and Mr. Rahaman([protected]) knows about my property getting damaged from the beginning. Why the technicians came many times and the still the problem remain unsolved? why did not Mr. Rahaman come and personally attend my home? I have decided not to recommend anyone to take any item of this brand... i bought this AC because of this brand and now i am really frustrated and humiliated by the treatment of your employees at Kolkata Branch. please look into the matter immediately.this matter needs urgent attention. and this is my final ray of hope...as an evidence i have enclosed the 2 photographs of wall getting damaged and in the photographs there is no AC as on the day of photograph the AC was getting repaired and fitted.