Hitachi — Newly Purchased Fridge not working from the 1st day of purchase

Address:

Saharanpur, Uttar Pradesh

1. I have purchased Hitachi Refrigerator(double door) from the dealer (Sachdeva Electrical, Saharanpur) on 1st July,2012

2.It wasn't functioning properly from the 1st day of purchase. Cooling wasn't happening at all.

3. I complained it to the dealer, he committed to send the technician next 48 hr.

4. He sent a fake technician(which was not from the Hitachi team) and that person did some settings changes in the fridge saying that it'll now work properly. But even that also didn't work.

5. I logged many complaints on the customer care, hitachi. They also assured to send the technician within 48 hours, but after 40 days one technician came that too after writing so many mails to hitachi team and calling them again and again. He said that a part of the fridge was broken. He said, he'll come and replace the part. We gave the feedback as worst one on the documents and asked for the fridge replacement.

6. After that no customer case support executive came and the issue is still there in the fridge. The cooling doesn't happen in the lower area of the fridge. I wrote so many mails and logged so many complaints, but even then there is no response from the hitachi team.

7. Even the dealer is also not supporting us to get rid off this issue. It seems like we have been fooled by the dealer as well as by a so called bran "HITACHI", which seems to be like fake company and supply wrong products.

8. People purchase the thing for there luxury & comfort, but after purchasing the Hitachi it seems that it is totally a discomfort. We are thoroughly disappointed by the breakdown of the refrigerator with the first day of the purchase.

7.Extremely poor response from your after sales & service organization.

8. Now after tolerating all this discomfort, you have two options:
a) either change my fridge immediately or
b) refund my money


Regards,
Sneh Chopra
+91-[protected]
[protected]@gmail.com