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[Resolved]  Hitachi Quadricool Tm Rav019eod Airconditioner (Window) — Manufacturing defect

I bought this model after comparing its technical specification as claimed by Hitachi and Hitachi's brand image with other manufacturers from its dealer M/s Shyam Enterprises, Bhilai(Durg) on 30th Jan 09. How ever to my disappointment the company delivered a defective machine. The front grill was defective as the front control panel cover did not close. The verticle air deflectors come of their mounting when one tries to adjust .From day one the machine shakes inside its chasis when the condensor fan and compressor runs. I can actually enjoy the sound of railway train in my room. When the manufacturing defect was brought to the notice of dealer on first day itsself, one service personal visited two days later and tried to fix the problem by inserting some wooden packing between the machine and its chasis but counld not fix it. After giving some irrelevent excuses he vanished. The matter was than brought to the notice of customer care over telephone on 5th Jan where it was promised that the complain would be attended within 48 hours. since then nobody fronm Hitachi has bothered to attend it. Three emails sent to the company have remained unanswered. This is what you get from Hitachi after paying Rs 25500. When I tried to contact Mr Shinichi Lizuka the CEO and MD the person on the other end of the phone made sure that I dont get to talk to him. So you can now judge the quality control practices (japanese Quality control practices)of this company. Customer service after supplying a defective product is probably does not seem to be the part in their business rules. Having burnt my hands by buying this Hitachi product I think I should gift this machine to Mr Lizuka on his birthday. Even after reading this if you decided to buy this Hitachi product my advice is not to pay a single paise to Hitachi unless the machine is installed and running to your satisfaction.
IF YOU THINK YOUR MONEY IS HARD EARNED AND PRECIOUS THAN DONT BUY A HITACHI PRODUCT...
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Complaint marked as Resolved Aug 14, 2020
Complaint comments  1 CommentShareTweet

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Hitachi — manufacturer defect company not giving service

MY HITACHI AC WHEN INSTAL AFTER 65 DAYS INDORE UNIT START THROUGH WATER & ICE I COMPLEN TO BHUBENESWAR AC SERVICE STATION . AFTER COMPLAIN 2 MACANIC CAME FROM HITACHI &NOT REPAIR PROPORLY SAME COMPLAION I REGISTER 2 TIME IN WARENTY PERIOD HITACHI COMPANY NOT SOLVE THE MATER NOW I AM SUFURING SAME PROBLEM

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    Hitachi Home & Life Solutions India [HHLI]
    Customer Care Service
    Customer satisfaction rating
    67%
    Complaints
    1184
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    0
    Resolved
    783
    Hitachi Home & Life Solutions India [HHLI] Phone
    +91 70 3532 4848 [Customer Care]
    +91 27 6427 7571 [Head Office]
    +91 11​ 2271 7161 [Corp Office]
    Hitachi Home & Life Solutions India [HHLI] Address
    10th floor, Abhijeet, Mithakhali Six Roads, Ahmedabad, Gujarat, India - 380006
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