Hitachi Home & Life Solutions India [HHLI]

[Resolved] Hitachi Split AC 1. 5 Ton — No service provided.Bad after sale service of Hitachi.

sandipkumardey

from Kolkata, West Bengal

Address:

West Bengal

I regret to inform you that i am horribly fed up about the Hitachi Services.I am residing in Kolkata (Dumdum Zone), West bengal.
I have a Split AC (1.5 ton) Ace Out in my home and it is under AMC coverage.Currently my AC is not working and water in pouring out if we switch on the AC.

Despite of repeatable call since 4 -April -12 no one attended my service. I have also logged a Web complaint through "Web Call Registration" but still no one provided service till date.The customer care exec also doesn't give any satisfactory answer and repeatedly telling us that service will be provided within next 48 hrs,but service is still not provided till date

Also there is no provision of complaint no/Docket no of the complaint.Customer care exec informed us there is no such provision.So i am unable to track or provide any ID/No in the next call or cannot track my status of my complaint.

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Aug 13, 2020

Complaint marked as Resolved

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Comments

Sudeshna Chanda

from Darwha, Maharashtra

Hitachi, 1.5 ton Split AC — Not getting the after sale service

This is to inform all the customers planning to buy AC that I have purchased a HITACHI 1.5 ton Split Air Conditioner from an authorized dealer of Hitachi in Kolkata, which I presume (now sure) the worst decision of my life. From the very next day of purchase the AC starts to give problems. I have given several intimations to the service centre of Hitachi at 188/1/1, Picnic Garden Road Kolkata West Bengal (Phone No. 033 –[protected]. The service centre persons have taken my mobile no. for 33 times (yes, I have counted!) to give me the necessary information very shortly, but till time they didn’t call me. Finally, on 9th June, 2009 a technician from the service center had visited my residence and it was then detected that the AC was not working due to the malfunction of motor, which is to be replaced by the Hitachi. Till time I didn’t get that so called replacement. Probably the service center persons have planned to solve the problem during the winter i.e. after scorching summer. My family members are suffering badly in this scorching summer. I had already taken two days leave from my Office for this purpose.

SO NEVER BUY ANY HITACHI PRODUCT

Sumana

from Darwha, Maharashtra

I completely agree with the comments. I will never buy any Hitachi product.

Samrat Ghosh

from Darwha, Maharashtra

I have also faced similar problems

Sunny Bansal

from Nagpur, Maharashtra

I agree with him.
For your kind info...gone are the days HITACHi products have poor quality too.

Its better go for other indian brand like voltas or carrier

anuj garg

from Jaipur, Rajasthan

Hitachi — no service aftr sale

i recently purchased above 25 airconditionr from hitachi. no hearing about service after 2 or 3 month purchasing. i m now totally puzzled saying my complaint in this said co. so i want reurn these ac, plz help me. thx

vicky

from Gurgaon, Haryana

i have recently purchase 250gb hard disk

g1manoj

from New Delhi, Delhi

Split AC 1.5 Ton — Bad / No Service

I purchased 1.5 ton Split AC in May 2009 with the offer of 3 free service. During the first free service sometime in Sept. / Oct 09, I ldoged the complaint during the visit of service engineer regarding the cooling problem in the AC. During the vist of the engineer for the 3rd free service on 11th April 2010, I told the engineer about the cooling problem lodged during 1st free service. After checking, engineer told that there is a problem of gas leakage and he will send the engineer in evening by 7.00 PM. No one turned up. On 12th april 2010, I again contacted their call centre. In turn got the call from their service centre. I asked them to send the person on Sunday 18th April 2010. Again no one turned up. When on Sunday 18th April 2010, I contacted their call centre at arpund 3.00PM, I was told that my compliant number C[protected] which was lodged on 10th April 2010 for 3rd free service is closed that too without my consent. This clrearly shows the kind of service which LG provides to the customers. Their call centre do everything to harass the customers asking irrelevant questions.