Hitachi Home & Life Solutions India [HHLI]

Hitachi Window AC 1. 5 Ton — AC NOT REPAIRED

PRIYANKA trehan

Address:

West Delhi, Delhi

This is to bring to your king notice that I have called many times to croma customer care for the repairance of my window AC as it is under extended warranty given by croma. Its been more that 15 days, I didnt get any positive reply. Cust care representative is stating that they are not getting the AC part from Hitachi centre and THIS IS THE ONLY REASON FOR DELAY IN REPLACING THE AC PART AND GET THE AC TO BE REPAIRED. I need my ac to be repaired asap. Hoping for the positive reply.

Thanks
Priyanka

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Comments

Croma Customer Care

from Mumbai, Maharashtra

Dear Priyanka Trehan,

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number & email id, so that our team can contact you.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,
Croma Care