[Resolved]  Home Bazaar, Nirmal Lifestyles Mall, Mulund (W), Mumbai. — Non-delivery of goods

Address:Mumbai Suburban, Maharashtra

I purchased furniture from the store on July 25, 2010. I was told that since some items were not in stock in the warehouse they would reach me within 10 days. I received several pieces of furniture on August 1 and 3, 2010 and they were assembled and fitted at my home on August 1 and 4 respectively. At this time a cabinet which had been delivered could not be fitted because of non-availability of hardware and I was told that the hardware would be procured and fitting would be done within a few days. The remaining pieces took a month to be delivered and fitted. As of today September 16, 2010 one of the pieces (a dressing table) has still not been delivered and the cabinet has not been assembled. The box containing the parts of the cabinet was opened and left at my place by the fitter such that they were blocking the passage and the pieces of wood are dangerously exposed. We had to move the heavy box ourselves to prevent injury!
I am very disappointed with the service at the store and am regretting shopping there. Please avoid all Home Bazaar outlets and their sister store Home Town. The service in @Home, Housefull, The Living Room and Homecentre is so much better.
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Aug 13, 2020
Complaint marked as Resolved 
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Home Bazaar — Faulty Dining Table Given.

Dear Sir,

We have purchased one Dinning table from Home Bazaar which is located in Thakur Mall dahisar, it is more than 6 months that we are complaining about the legs of the table. Three of its legs are not fixed properly and its standing on only one leg. It can harm any of my family member at any time... after complaining serveral time there executive came and stick the legs but within few days we started facing the same problem. on 22nd of August there were few Rituals at my place and that Dinning table was about to fall on my son, again there executive came and removed the legs and kept it behind the sofa but dint revert back. Month Ago it was told to me by Mr Vinod that I will get the replacement for the same in 15 days still no one is reverting as well not even informing how much time it will take to resolve the problem.

Thanks And Regards,
Sriniwas Akula
[protected]

Home Bazaar — Delivery

Hi,

Advance Receipt #[protected] for my order.


I had booked a bed, cupboard and a side table on 26th January 2011 from Surat home bazar. I had requested for the delivery at Mulund, Mumbai.

I was told that the delivery will be done any day after 5th of february. But, I haven't received anything. When I called the surat store again, I was neaver connected to the 2 attendee (Atul & Jignesh Shanwala) and was told me that its not in stock.

The attitude of the the person I spoke was like, I have paid, its on you guys whether u give delivery or not.

I also inquired at Mumbai, Mulund store. But they do not have any idea of this order.

Please let me know when I will receive the delivery. My contact# in Mumbai is [protected] & [protected].

Kindly do the needful to get me the products for which I have paid long back.


Thanks & Regards,
Maulik Mehta

Home Bazaar — Delivery Issue

Hi,

I am writing this email after over 3 months of frustration, follow-up, damage.

I ordered the modular kitchen on Nov 14, 2010, Advanced Receipt no: [protected] of total amount Rs. 126130. The date given to us for the completion of kitchen was 14 Dec 2010. We had also taken a loan from future money for 84088 for which we were informed the EMI will start after the completion of the Kitchen.

But after 3 months we are still waiting for our kitchen to be complete. though the EMI has started without informing us.

Till now we have received 3 deliveries of kitchen material and ALL OF THEM WERE WRONG. The carpenter had to cut almost all parts to fit in our kitchen as the parts were of incorrect sizes, shapes and color. After 3 deliveries there is still a long list of material pending, which you can find in the mail below which is dated 31 jan 2011. And we are still waiting for the material to be delivered and the pending work to start.

The representative for kitchen work from Home Bazar, Nirmal Lifestyle Mulund, Rupali is on leave now, and the current representative Mayuri has no idea and like her predecessor is not helping us.
We escalated the matter to the store manager Pritam and he committed to complete the kitchen work before January 2011 but nothing happened and he has resigned.

After further trauma, we contacted the Area Manger William, and he like everyone gave false commitment to us and no action was taken to complete our work.

So after paying so much money and trusting the brand Big bazaar, we only have received stress, suffering and an unfinished kitchen.

This is the last resort for us, and we have faith that our problems will be sorted out.

If this also doesn’t work we will have to think of stopping the payment further and going for consumer rights which is something we don’t want to do. We have a long relation with Home bazaar as all the furniture for our bedroom, the electronic appliances like DVD player etc have been purchased from big bazaar and it was this trust that made us come to big bazaar for our kitchen.

But the current work has broken our hearts and trust and we are worried about the guarantee of the kitchen installation. Who will pay heed to the issues, when the installation is so careless?

I request to kindly complete the work for which we have paid money in advance.

Thanks,
Sandeep Kumar
[protected].
These people behave as if you are needy

furniture bazaar mulund nirmal lifestyle — no response to any complaints

i, am DR VIDYA SHETTY, i have purchased a recliner worth 17,000/ from mulunf lifestyle furniture bazaar, the covering has torn in 4months of purchase i have been complaining for past 7months, everytime the management guy changes and convinces that he will do the needful and nothing is done, ABSOLUTE FRAUD WORK.

Home Bazaar — service horrible

after my earlier complatint... they told me they will come and check nad then replace the broken part...

but even till day nothing happend.....

Amay , Viresh... from Mulund brach... have lied to me number of times....

earlier... Viresh told me total set will be replaced.. then... broken part will be replaced....

Amay told me his guy will come to my place for replacement... but nothing... the whole orgation seems like trained to lie....
Dear Mr. Mehta,

This message is from HomeTown.

We regret the inconvenience caused to you.

The above said issue is resolved to your satisfaction and we have taken your confirmation for the same.

Sincerely,
Customer Service.
Dear Service porvider,

Thanks for the replacement after such long time... now i[censored] can plse take your products back and give me my money back...

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