[Resolved]  Home Shop 18 / Intex Dvd Player R 161 — Received wrong product and freebie not included

Address:

Thane, Maharashtra

I had ordered the following an Intex DVD Player R161 as per the order details below:
Sub Order Number 30390229
Order Number[protected]
Merchant Name and Number Intex Technologies(125)
Item Number/Product Number 75922
Item SKU No 14Jn0-R161-IT
Item Title Intex DVD Player Model No: R161

I was also offered a 10 Movie set in two DVDs free with the above as follows:
Sub Order Number 30390231
Order Number[protected]
Merchant Name and Number Mitashi FreeBie Ltd(285)
Item Number/Product Number 76660
Item SKU No MOVIES-RVT-MF
Item Title 10 Movies in 2 DVDs
Item Quantity 1

However they delivered a lower end model R 165 and also they have not sent the DVD set. Complaints have had no responses so far. I suppose that in addition to this listing I ought to make a formal police complaint under section 420IPC as well as Cyber crimes