[Resolved] HOME TOWN (Noida) — Cheating by Hometown after taking advance money | |
I have been cheated by Home Town (pantaloons retail) when i purchased a recliner after paying Rs. 25000 from my credit card. The company initially supplied the most dirtiest & oldest piece in their warehouse that no one would buy and then later taken the piece aback. Till date Home Town has not supplied the recliner as per CDD within 48 hours and they refused to return my money as well. Now they are forcing me to take the recliner on a future date as they don'w want to cancel the order even when they failed to supply the material. Please necessiate action against Mr. Kuldeep Aswal who doesn't know how to handle customers and stop him from fleecing more customers. Refer my emails below as to how Home Solutions is not a solution but the biggest problem of our town. from Kuldeep Singh Aswal <kuldeep.[protected]@home-solutions.co.in> reply-to Kuldeep Singh Aswal <kuldeep.[protected]@home-solutions.co.in> to Arvind Nigam <[protected]@gmail.com> date Tue, Jul 21, 2009 at 6:24 PM subject delivery of Electronic Recliner mailed-by home-solutions.co.in hide details 6:24 PM (20 hours ago) Reply Follow up message Dear Sir As discussed with you we will deliver recliner to you by 27 June 2009. Regards Kuldeep aswal ----- Original Message ----- From: Arvind Nigam To: Kuldeep Aswal Sent: Monday, July 13, 2009 10:50 AM Subject: Fwd: Supply of a dirty old Electronic Recliner from Home Town Despite several emails & phone calls you have failed to confirm the date of delivery of the recliner at my address. And you have taken full payment of Rupees 25, 000 on 4th July, 2009 without any accountability. This is the last warning that I am writing to you before I go to Media/Public forums regarding the callous attitude and entrapment laid by Home Solutions for the innocent public. - Arvind [protected] Forwarded message[protected] From: Arvind Nigam <[protected]@gmail.com> Date: Thu, Jul 9, 2009 at 11:20 AM Subject: Re: Supply of a dirty old Electronic Recliner from Home Town To: kuldeep.[protected]@home-solutions.co.in Can you please update the current status of my order? If you do not have a neat & clean electronic recliner in place for supply, please take necessary actions for refund of Rs. 25, 000 to the undersigned immediately. I don't understand why is Home Town handling its clients so casually? And that too at the time of recession. Kindly, let me know the email ids of higher authorities to address this case of casual and forcible stale sale. Regards, Arvind On Wed, Jul 8, 2009 at 12:09 PM, Arvind Nigam <[protected]@gmail.com> wrote: Dear Mr. kuldeep, Last Sunday I purchased an electronic recliner from your shop. Your sales team indicated that that a fresh & clean piece will be dispatched from the warehouse after complete payment at your stores. Now, what I have received at my home is a really dirty one-and-half year old recliner which your sales team promises to clean/dry wash on your company's behalf? Kindly let me know when can you replace the recliner with assurance that the piece is fresh. Secondly, the bill that has been generated for the purchase is for Rs. 23, 600 whereas I have paid Rs. 24, 999 for the same. May I understand why so? Please take up necessary action expeditiously. Or I may be forced to take this up very seriously against your company. Upon replacement, I would also like to see the Bill of Entry of the imported goods to ensure you are not selling stale good to me. Regards, Arvind Nigam Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 4 Comments | |
Comments
Dear Arvind,
I totally agree with you. We bought furnitures worth Rs.80, 000. One of the item was central table which had a scratch on the top surface and broken at the edge. Every time I call them up they say they would call back, which never happened. Than they said they would have to wait for an order from Bombay. Last week, their fitter called up to say he is coming for polishing and said nothing have been mentioned about the broken edge.
Experiencing their attitude I feel they are only interesetd in selling, making money but have very little regard for their product, customers and their service. I have discouraged many of my collegues to buy anything from Home Town.
I totally agree with you. We bought furnitures worth Rs.80, 000. One of the item was central table which had a scratch on the top surface and broken at the edge. Every time I call them up they say they would call back, which never happened. Than they said they would have to wait for an order from Bombay. Last week, their fitter called up to say he is coming for polishing and said nothing have been mentioned about the broken edge.
Experiencing their attitude I feel they are only interesetd in selling, making money but have very little regard for their product, customers and their service. I have discouraged many of my collegues to buy anything from Home Town.
Dear Arvind,
I totally agree with you. We bought furnitures worth Rs.80, 000 from Home Town, Kolkata. . One of the item was central table which had a scratch on the top surface and broken at the edge. Every time I call them up they say they would call back, which never happened. Than they said they would have to wait for an order from Bombay. Last week, their fitter called up to say he is coming for polishing and said nothing have been mentioned about the broken edge.
Experiencing their attitude I feel they are only interesetd in selling, making money but have very little regard for their product, customers and their service. I have discouraged many of my collegues to buy anything from Home Town.
I totally agree with you. We bought furnitures worth Rs.80, 000 from Home Town, Kolkata. . One of the item was central table which had a scratch on the top surface and broken at the edge. Every time I call them up they say they would call back, which never happened. Than they said they would have to wait for an order from Bombay. Last week, their fitter called up to say he is coming for polishing and said nothing have been mentioned about the broken edge.
Experiencing their attitude I feel they are only interesetd in selling, making money but have very little regard for their product, customers and their service. I have discouraged many of my collegues to buy anything from Home Town.
To Home Town
On 2nd November 2009 I purchased a two door wordrob from home down with advanced payment which was get installed on 6th November as per my address.On 8th i found a defect in left panel top ply as well as assembling problem and then i immediately register my complaint to home town customer care executives, today is 30th Nov. almost one month going to pass and during these days i have requested at least 20 time to home town to pls do a visit to sort out this defect but no one have shown concern in my matter. This is the last communication i am doing with you, pls dont take it as threat but take it seriously and expedite this matter with 24 hour .
p.m tiwari
[protected]
On 2nd November 2009 I purchased a two door wordrob from home down with advanced payment which was get installed on 6th November as per my address.On 8th i found a defect in left panel top ply as well as assembling problem and then i immediately register my complaint to home town customer care executives, today is 30th Nov. almost one month going to pass and during these days i have requested at least 20 time to home town to pls do a visit to sort out this defect but no one have shown concern in my matter. This is the last communication i am doing with you, pls dont take it as threat but take it seriously and expedite this matter with 24 hour .
p.m tiwari
[protected]
This message is frm HomeTown.
We have got your confirmation that this complaint is resolved.
Please feel free to write to us on [protected]@home-solutions.co.in
Warm Regards,
Customer Service,
HomeTown.