Home Town — HOME TOWN RAJARHAT - NON DELIVERY OF DINING TABLE | |||
Please refer to the Advance Receipt No: [protected] dt. 28/08/2011. On this date, I had booked a dinning table from Home Town, Rajarhat for Rs. 24999 by paying advance payment of 25%. The delivery date of 01/09/2011 was given to me against the same. At the time of booking, I was given assurance that if there is any product defect in the only single piece available at your Dankuni godown, I can easily cancel my order as I was not ready for wait for one month for the product to be arrived from their Mumbai HO. During the initial few days I have not received any feedback from Home Town whether the product is ready for the delivery even after calling repeatedly. Later I was informed that there is a product defect in the available single piece and requested me to wait for one week as the same dinning table is already in transit for Mumbai for which I agreed too. On dated 10/09/2011, I received call from Home Town Rajarhat that the product has arrived and requested me to make the balance 75% payment which I made on the same date. Now on 12/09/2011, I received two call from your Dunlop Home Town Godown that they are coming to deliver the dinning table and requested me to be present at home but nobody arrived on the date and non on the next date. On the very next date, when I called home town to check the status, I was given reply that the product is not available currently and I have to wait for another one month. First of all, I would like to ask what kind of customer service is this ?????????? At one time your people are telling that product is available and requesting me to make the balance payment. Moreover I am receiving two calls stating that the perform are arriving for delivery. On the very next date, I am getting reply that the product is not available. I am very surprise to see how a big company like you can have such pathetic customer support. Now I visited Home Town on dated 14/09/2011 and talked to your Sale Person named Mr. Sarbajit Dutta (Ph: [protected]) who requested me to wait one more day as he would look personally try to locate the missing dinning table parts at your Dunlop Godown and would give me the status report by next day otherwise I can cancel the order and get my refund back. Now i am very surpise to see that even your this sale executive did not get back to me. I have got tried of calling repetitively to your home town, rajarhat team. I can not wait even for one more days for the dinning table to arrive. I therefore request you to cancel my order and arrange my refund. The promise delivery date was 1st Sept and now it is 15th Sept. it is not possible for me to wait more as I have clearly mentioned at the time of booking that I need this dinning table on urgent basis. regards, Vivek Khemka Was this information helpful? | |||
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To whom it may concern,
Please refer to the Advance Receipt No: [protected] dt. 4/08/2012.
On this date I had booked 3 Items of which one was Vanity Basin with store. The sales representative informed me that the product was not available with them and will take 15 days to come from their Nagpur branch, I was agreed and accepted the delivery on 23/8/12.
By 22/8/12 I have received remaining goods but not the above said Item. I have not got any clarification from Home Town until I called them to know the reason. They have informed me that the goods were damaged while in transit and it will take another 10 to 15 days to get the new one.
In this situation I can only wait for some more days if the concerne department send me written (or through mail) confirmation that my goods will be delivered on or before a particular date else I wand refund of the full amount because of the following terms written behind the payment receipt of yours:-
Point 24: In case the customer fails to take the Delivery of the Product so within 15 days from the due date of delivery. Then the Order shall be deemed to be cancelled and money paid by the Customer shall stand forfited.
Please refer to the Advance Receipt No: [protected] dt. 4/08/2012.
On this date I had booked 3 Items of which one was Vanity Basin with store. The sales representative informed me that the product was not available with them and will take 15 days to come from their Nagpur branch, I was agreed and accepted the delivery on 23/8/12.
By 22/8/12 I have received remaining goods but not the above said Item. I have not got any clarification from Home Town until I called them to know the reason. They have informed me that the goods were damaged while in transit and it will take another 10 to 15 days to get the new one.
In this situation I can only wait for some more days if the concerne department send me written (or through mail) confirmation that my goods will be delivered on or before a particular date else I wand refund of the full amount because of the following terms written behind the payment receipt of yours:-
Point 24: In case the customer fails to take the Delivery of the Product so within 15 days from the due date of delivery. Then the Order shall be deemed to be cancelled and money paid by the Customer shall stand forfited.
Please refer to the Advance Receipt No: [protected] dt. 10/07/2016.
On this date I had booked 2 Items Two seater sofa and cetre table of Rs38200 . The sales representative Mr Vipin ([protected]) informed me that the product was not available with them and will take 10 days to come from their Nagpur branch, I was agreed and accepted the delivery on 20/7/16.
By 15/7/16 I have received a call from vipin that the product will not be available on 20/07/2016 and it will be available on 07.08.2016.now i have made the full payment of item Rs 38200 through bajaj finance and i have to pay my first EMI on 05.08.2016.On 28.07.2016 i received a call from hometown that the sofa is now available at pune and will be delivered on same day.but nobody came.to check the same i called vipin and he said that you have to pay delivery charges @800 Rs while the order was booked at free delivery cost.
Now vipin is saying that he will delivered the goods on 03.08.2016 on foc.I cannot track my order any where.
You people have the worst service and totally false commitment at all.
On this date I had booked 2 Items Two seater sofa and cetre table of Rs38200 . The sales representative Mr Vipin ([protected]) informed me that the product was not available with them and will take 10 days to come from their Nagpur branch, I was agreed and accepted the delivery on 20/7/16.
By 15/7/16 I have received a call from vipin that the product will not be available on 20/07/2016 and it will be available on 07.08.2016.now i have made the full payment of item Rs 38200 through bajaj finance and i have to pay my first EMI on 05.08.2016.On 28.07.2016 i received a call from hometown that the sofa is now available at pune and will be delivered on same day.but nobody came.to check the same i called vipin and he said that you have to pay delivery charges @800 Rs while the order was booked at free delivery cost.
Now vipin is saying that he will delivered the goods on 03.08.2016 on foc.I cannot track my order any where.
You people have the worst service and totally false commitment at all.
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Future Retail Home Office, 4th Floor, Tower C, 247 Park, LBS Marg, Vikhroli (West), Mumbai, Maharashtra, India - 400083
Instead of checking the customer complain at customercomplaints.in, you people should have a complain lodging system and should check the email id which you provide for customer to lodge the complain.
1) First of all, the common email id for customer complain i.e., email id [protected]@home-solutions.co.in does not work.
2) Secondly, i was told by Home Town, Kolkata to send an email at ht.[protected]@futuregroup.in requesting for refund after that they would process my refund cheque. Now they guys are deliberately ignoring my emails. Over phone enquery, they have confirm the receipt of my email but not providing me the status of product delivery or my refund.
THIS IS WHAT CUSTOMER SERVICE YOU COMPANY IS PROVIDING ???????
And you here now checking out the customer complain at various forum and promising to provide the solution. Instead this, you company should have internal quality control which you do not have at all.