[Resolved] HomeShop18 / Airfone Dual SIM Flip 29i — Defective product | |
Hi Mr. Sandeep, I am Neeraj Patel from Bangalore I bought duel SIM mobile product code 45049(Airfone Duel SIM Flip 29i) and received the product on 28-Feb-2010.My order number is[protected]. The product worked for 2-3 days and then development an issue of invalid SIM. The Customer care representative confirmed that its due to IMEI number issue in the product and confirmed that product will be replaced with in 24 hrs of receiving the faulty product. She also confirmed that courier person will come to collect the product by next day. I had to call customer care again as no one came to collect the product this time the customer care representative gave me the TNT courier contact number with my customer code and asked me to send the product. I received a call from some local vendor at Bangalore that bring your product to our service center and we will what we can do about it. I again contact the customer care and the person informed me that we cannot send the replaced product next 15 days or you take this product to local vendor for repair. I was not ready to go to this local vendor 1. I didn’t not trust if this is authorized vendor 2. He is very far from my place. So I informed customer care person that I am sending back the product to new Delhi address and I need the replacement ASAP as I am not able to use the product. I couriered the product on 13-Mar-09 I received the product on 23-Mar-2010 with broken screen and the mobile is not even starting. I am very much disappointed with HOMESHOP18 first you gave me a defective product (IMEI number issue). Then I have to call customer care multiple time to report issue and now you send us a product which is broken. How you expect customer to trust you. Hope I will get the correct product for which I paid my hard earned money. Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 3 Comments | |
Comments
Dear Gaurav,
The complain by Mr. Neeraj is absolutely genuine and correct. Its not an issue with the operator or the service provider. The is issue is with Airfone and your products are defective. I purchased the same model phone from ebay and when I receive the phone it worked for few hours and starts to show invalid sim. I changed the sim from airtel to vodafone and its the same. Also, i tried my friend's idea sim but its still shows invalid sim. I contact ebay and they replaced the product within 2 days. And to my surprise the replaced product has the same issue. So, its a defect at your end as your product are cheap and below standard. I have learnt a lesson and decided never to buy an airfone product and will suggests everyone to keep away from such product. Now, i m using other branded product and the same sim is working perfect.
Beware of airfone products guys. afterall, its your hard earned money
The complain by Mr. Neeraj is absolutely genuine and correct. Its not an issue with the operator or the service provider. The is issue is with Airfone and your products are defective. I purchased the same model phone from ebay and when I receive the phone it worked for few hours and starts to show invalid sim. I changed the sim from airtel to vodafone and its the same. Also, i tried my friend's idea sim but its still shows invalid sim. I contact ebay and they replaced the product within 2 days. And to my surprise the replaced product has the same issue. So, its a defect at your end as your product are cheap and below standard. I have learnt a lesson and decided never to buy an airfone product and will suggests everyone to keep away from such product. Now, i m using other branded product and the same sim is working perfect.
Beware of airfone products guys. afterall, its your hard earned money
Dear Sir,
I regret for the inconvenience took place at your end.
Here i take an opportunity to resolve your issue,
First I request you to provide me the details like Products IMEI no, your contact details and purchase Bill number.
We assure If your case is genuine then either your handset will be replaced with a new handset or you will get your money back.
For your information we are selling this product in thousands and such a problem has rarely occurred.
As mentioned earlier too all our IMEI nos are Issued from MSAI, India.
Please do feel free to get connected to me over phone ([protected]) if you have any other doubts.
Waiting for your valuable response.
Best regards,
Gaurav
Airfone Mobiles
I regret for the inconvenience took place at your end.
Here i take an opportunity to resolve your issue,
First I request you to provide me the details like Products IMEI no, your contact details and purchase Bill number.
We assure If your case is genuine then either your handset will be replaced with a new handset or you will get your money back.
For your information we are selling this product in thousands and such a problem has rarely occurred.
As mentioned earlier too all our IMEI nos are Issued from MSAI, India.
Please do feel free to get connected to me over phone ([protected]) if you have any other doubts.
Waiting for your valuable response.
Best regards,
Gaurav
Airfone Mobiles
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This is Gaurav from Airfone Mobile. My mobile phone no is [protected].
I regret for the inconvenience to you.
I have escalated your issue to Home Shop 18 Desk.
I would like to clarify here that all our IMEI numbers are issued by MSAI (Mobile Standard Alliance Of India) and such a issue can happen due to lax at operators end. However, if you could update me on the problems faced by you, the same will be Solved with 24 working hours.
Gaurav
Airfone Mobiles