[Resolved]  Hometown, Bangalore — Advance taken Product never delivered!

I am writing this complaint towards HomeTown, Marathahalli, Bangalore.

I had booked a washing machine "LG TROM - 7.5 kgs - Rs. 25, 373" on the 4th of April 2008. I was asked to pay a heavy advance amount of Rs.10, 000 as advance towards booking the same. I was promised to the product will be delivered within a week. It has been more then a month now. I have called the store several times every week since, and I get the same answer "NO STOCK. you will get it this week, next week etc.". I have also called "Mr. Bernad" personally several times regarding this, but he never gave a convincing answer. When I asked for the money back he tells me that it will take a minimum of 15-20 days for the refund. This means HomeTown is licking the interest of my hard earned money.

It has also come to my notice that, whenever the stock in available, people who come to store that day get it immediatly and people like me who have booked in advance have to suffer. I do not have any proof for this right now, but if required I can get the same to prove my case. However, within the Bangalore city the stock is very much available with other stores such as "Viveks, Girias and Pai", but I am stuck because I have already paid the advance amount with your store.

I am feeling cheated as a consumer at the moment. Can anyone tell me how to reach out to the official consumer forum of Indian Govt. to launch a complaint?

I request all the reader's here that, if the stock is not available with HomeTown, Please do NOT book things in advance. Even if you do, Please do not pay any amount for it.