[Resolved] Honda 2 Wheelers — Mileage & Shock absorber Problem | |||
ZAHEER G. SHAIKH The Managing Director Head Office & Factory Honda Motorcycle & Scooter India Pvt. Ltd. Plot No. 1 & 2, Sector 3 IMT Manesar, Distt. Gurgaon Haryana - 122 050. Phone: +[protected], 2290926 Fax: +[protected], 2290890 Dear Sir, SUB.; PERFORMANCE COMPLAINT (2nd Letter) - HONDA CB UNICORN MOTOR-CYCLE - MODEL CODE : CBF 1505 - PURCHASED FROM – SAI POINT AUTOMABILES P. LTD., THANE, MAHARASHTRA DEALER CODE - MH 070001 DATE OF DELIVERY : 20/ 4/ 2010 I refer to my letter of June 21, 2010 regarding purchase of a Motorcycle of the above details from your authorized dealer at Thane, Maharashtra, M/s. Sai Point Automobiles P. Ltd., which was delivered to me on April 20th, 2010 (Booking No. 25383 dated 16/2/2010), with Chassis No. 8006489 Engine No. 6006679 Regn. No. : MH04 EM 4188. On 1st July, 2010, I took my vehicle once again for repairs to the Service unit of M/s. Sai Point Automobiles P. Ltd. , Thane regarding issues mentioned in my letter referred to above and give below the current status: 1. SEAT: After repairs, the fitting of the seat has improved and it is now firm. 2. FAULTY SHOCK ABORBER: The shock absorber on the rear has not been taken up for repairs/replacement by the service center though they have agreed that the same is faulty and they claim that the faulty functioning of the shock absorber is due to the sub-quality material supplied by Honda and its complaint will be looked into by the company’s representative only as and when he visits the service unit. You would kindly appreciate the plight of the customer looking forward to the chance visit of the company representative to present his vehicle for inspection and repair/ replacement action. As a matter of fact, I am experiencing back-aches due to the faulty shock absorber. CONTD………….2 - 2 - 3. MILEAGE :The vehicle was returned to me by the service center with the assurance that the vehicle’s mileage capacity has improved. However, when I tried the vehicle on the road, I have found that there is no improvement in the mileage given by the vehicle which is now approximately 32 km per litre. On communicating with the service center, I am asked to bring the vehicle once again next week. I have been taking out time from my busy schedules again and again to present my vehicle at the service centre for repairs ever since I purchased it in the month April, 2010, without any improvement in its performance. I believe even if I had purchased a used bike, the situation could have been far better. I request you to look into the matter and do the needful urgently. Thanking you, Yours truly, ZAHEER G. SHAIKH Email:[protected]@rediffmail.com Mob:[protected] Copy to: Manager, Customer Relations, Pune Office Honda Motorcycle & Scooter India Pvt. Ltd Plot No. 26, Survey No.47, Vivek Nagar, Akurdi, Pune, Maharastra Pin Code: 411035 Tel: [protected] – 28 Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 3 Comments | |||
Comments
Sai Point Automobiles Ltd — Non delivery of product
I have booked an honda activa with Sai Point Automobiles Ltd at Thane which is the authorised dealer of Honda Motorcycles and Scooters Pvt Ltd. The Manager of the company due to personal ego is not delivering the scooter inspite of having the same inspite of making the full payment. Also, Honda motorcycle and scooters is not able to do anything about the same. Hence please do not buy any prdoucts of Honda from the said dealer. ridiculous & pathetic experience of buying vehicle from Sai-point mira road showroom
Dear Sir/Madam,
My name is Dinanath S. Rokade.
I want to bring into your notice, a pathetic, ridiculous & unprofessional experience of buying Honda Activa from your showroom, [Sai Point - Mira road, Shop no. 4 to 6 Hariyas park, Hatkesh, mira-bhayander road, mira road (e)]
After a detailed discussion held on 8th September 2014 with your sales executive Mr. sameer, I booked honda activa on 9th September 2014 from above showroom with a cash of Rs. 1000/- and on 20th September 2014, i made a down payment of total 16395 [16074 + 321 (2% extra that you charged on card payment)] as i wanted a delivery on 3rd October 2014 on occasion of dashera festival.
This booking was well in advance to receive vehicle on 3rd october & i got the delivery of my vehicle on 3rd october 2014 in the evening.
While making down payment, i got an assurance from Mr. Sameer that i will get RTO number in Maximum of 7 days time.
On delivery [on 3rd october] again i confirmed about the same with Mr. Sameer, but he came up with a different answer that now it will take 15 days as RTO offices are closed due to elections. Although it was very much disappointing & in-spite of knowing the fact, that RTO offices are not going to close for such a long period, from 3rd to 15th october, i said okay.
After elections, when i again visited showroom & asked about RTO number, i got a response that now it will take 7 days again. this was completely frustrating and still i requested your staff to give it to me at least before diwali. I found your staff was not that enthusiastic to listen to me as it was at the time of booking. I thought to wait till Diwali.
Meanwhile, i never received any call from showroom, so i visited once again before diwali & asked about RTO number. this time again Mr. sameer talked to somebody & told me that you will get it by this month end. This was extremely irritating. I never knew that buying a two wheeler from such a big manufacturer like Honda will result in such a pathetic & ridiculous experience.
after diwali again i visited showroom & this time Sameer gave me number of Mr. Umesh [protected], so that i could speak to him, instead of speaking to sameer. unfortunately there is no single point contact. I called Mr. Umesh & after continuous requests almost every day, he told me to leave my vehicle at Sai-Point so that he will take it for RTO passing. Although earlier i was confirmed & assured by your staff member that vehicle will not be required for this, i dropped my vehicle @ your showroom on 30th October & collected it on 31st october. This time i was assured by Mr. Umesh, that i will get RTO number by 5th of November, [ i.e, after 58 days from Booking & after 47 days of Down Payment & after 33 days of Delivery] isn't that inappropriate? isn't that appealing enough you to check your professionalism?
This is not all. when i am expecting my RTO number after such a long wait, i received a call today from showroom that they need some original documents which needs to be produced in RTO office & it will take 10 more days at least to get the number.
I am now not interested in all of this & also i am going to file a case in consumer court, if i don't get number by tomorrow on 5th of November 2014.
In-spite of facing all this unethical & unprofessional behavior from your side, i will drop my vehicle at your showroom & i will submit required original document tomorrow, but i will not be interested in dealing with you more if i don't get my RTO number tomorrow. If it is not possible then you will have to cancel this deal & return my & my bank's money with interest.
I hope you will take it very much seriously as this is end of my patience & i will take it to every concerned senior authority & court.
Dear Sir/Madam,
My name is Dinanath S. Rokade.
I want to bring into your notice, a pathetic, ridiculous & unprofessional experience of buying Honda Activa from your showroom, [Sai Point - Mira road, Shop no. 4 to 6 Hariyas park, Hatkesh, mira-bhayander road, mira road (e)]
After a detailed discussion held on 8th September 2014 with your sales executive Mr. sameer, I booked honda activa on 9th September 2014 from above showroom with a cash of Rs. 1000/- and on 20th September 2014, i made a down payment of total 16395 [16074 + 321 (2% extra that you charged on card payment)] as i wanted a delivery on 3rd October 2014 on occasion of dashera festival.
This booking was well in advance to receive vehicle on 3rd october & i got the delivery of my vehicle on 3rd october 2014 in the evening.
While making down payment, i got an assurance from Mr. Sameer that i will get RTO number in Maximum of 7 days time.
On delivery [on 3rd october] again i confirmed about the same with Mr. Sameer, but he came up with a different answer that now it will take 15 days as RTO offices are closed due to elections. Although it was very much disappointing & in-spite of knowing the fact, that RTO offices are not going to close for such a long period, from 3rd to 15th october, i said okay.
After elections, when i again visited showroom & asked about RTO number, i got a response that now it will take 7 days again. this was completely frustrating and still i requested your staff to give it to me at least before diwali. I found your staff was not that enthusiastic to listen to me as it was at the time of booking. I thought to wait till Diwali.
Meanwhile, i never received any call from showroom, so i visited once again before diwali & asked about RTO number. this time again Mr. sameer talked to somebody & told me that you will get it by this month end. This was extremely irritating. I never knew that buying a two wheeler from such a big manufacturer like Honda will result in such a pathetic & ridiculous experience.
after diwali again i visited showroom & this time Sameer gave me number of Mr. Umesh [protected], so that i could speak to him, instead of speaking to sameer. unfortunately there is no single point contact. I called Mr. Umesh & after continuous requests almost every day, he told me to leave my vehicle at Sai-Point so that he will take it for RTO passing. Although earlier i was confirmed & assured by your staff member that vehicle will not be required for this, i dropped my vehicle @ your showroom on 30th October & collected it on 31st october. This time i was assured by Mr. Umesh, that i will get RTO number by 5th of November, [ i.e, after 58 days from Booking & after 47 days of Down Payment & after 33 days of Delivery] isn't that inappropriate? isn't that appealing enough you to check your professionalism?
This is not all. when i am expecting my RTO number after such a long wait, i received a call today from showroom that they need some original documents which needs to be produced in RTO office & it will take 10 more days at least to get the number.
I am now not interested in all of this & also i am going to file a case in consumer court, if i don't get number by tomorrow on 5th of November 2014.
In-spite of facing all this unethical & unprofessional behavior from your side, i will drop my vehicle at your showroom & i will submit required original document tomorrow, but i will not be interested in dealing with you more if i don't get my RTO number tomorrow. If it is not possible then you will have to cancel this deal & return my & my bank's money with interest.
I hope you will take it very much seriously as this is end of my patience & i will take it to every concerned senior authority & court.
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Plot No. 1, Sector 3, IMT Manesar, Gurgaon, Haryana, India - 122050
Sai Point Automobiles — Poor Service
Sai Point Automobiles Pvt. Ltd. having dealership for Honda Company.They do not know how to talk with customers coming to their showroom.
I have visited for Honda Activa. Their attitude towards us was like a King and we are slaves. We are begging for vehicles and they will just keep us on hold. 3-4 months booking period ? Whats This ? Business is slow? Who says India with Recession ?
Business is to be done with some ethics. If poor attitude like this sure India is shinning.
I will request all of my friends, please do not enter the showroom. Better Buy it from another city.