[Resolved]  Hp — Poor booking system of LPG gas

HPCL/ LPG Gas — No delivery of Gas (Poor Service)

Dear Sir/Madam
I booked gas for home delivery on 1st Feb 2008(Friday). I asked the representatives to let me know when they will deliver it to our house, so that I am available as I am working and cannot make to stay from Monday to Friday, and if they Informed I will be their to take the delivery. They told it will take till Wednesday (6th Feb 2008) and then Check with us and we will let you know when we will deliver the Gas. When I checked them on 7th Feb 2008 (Thursday), they told that we were there, and since no one was there in the house, so they left. After that I tried to contact them several times but no +ve response, they keep on saying Load is not coming, when it will come they will deliver.
My Question is why did they send the gas when they knew no one is their to receive and when I ask them to send on Saturday and Sunday, they refuse. Maybe they are Involved in some other kind of Practice.
My previous Cylinder delivery was some 2-3 months before, then also they made a lot of problem. This is happenning everytime with them, and these people (Employees of Agency) have made it their habit of endulging in these kind of practises. I am not aware what action you will take, or maybe you will not do anything as it happens most of the times, but just to bring it to your notice,I wish to put before you the plight, which many people like me are undergoing.
Please do not show that beautiful glimse of HP Gas in Advertisement where you shout !!!! " Your Friendly Gas" and " Cook Food serve Love". Lastly this has been the most unfriendly expierence till date.

Here is my Agency Address
Dealer Code :: 964660
Narinder Gas Agency
Shop # 15, Godavari Shopp Complex,
Sector 37, NOIDA, U.P.

Please see to it if you can take any proper action against the people responsible for it, or this will be just an onother complaint in the list that I have already seen!!!!

Thanks
Best Regards
SHOBHA

HPCL — POOR SERVICE

Poor Service
Description Hello Customer Care,

This to advice that HP service getting worst day by day. We booked a refill for LPG on 27th of October and we haven¿t received yet. From past few days when ever we give a call to find out they give us a silly excuse informing that it will be delivered the next day, but the next day hasn¿t came yet. My consumer number is 619454 and order number is 3868 and I kindly request you to please have a look on this and give me call with an answer. If I don¿t receive call with in an hour then I need to take a help of media.

Regards
Ahmed Hussain
(EX- Indian Air Force)
Ph:- [protected]

I totally agree with the above complaint. I have a different issue with HPCL. Their response and delivery service is really worst. I booked the gas on[protected] and its[protected] today and I have not received it. My gas cylinder got emptyied yesterday morning and since then we are all having outside food. I called them thrice yesterday and two times already today for no help. We are really suffering due to this.
One more issue with them is, I tried to book the refill of cylinder few days ago, they told that it can be booked only after 20 days of last delivery date. Due to this policy, I have been suffering and I am helpless.

Name Durga Pathak
Address NIT 2, Faridabad, Haryana