[Resolved]  HP Deskjet 1280 — Complaint regarding service of a printer by your authorized service centre

October 01, 2009

Sub: Complaint regarding service of a printer by your authorized service centre – Redington India Ltd
P.T usha Road, 4th Railway gate, Calicut – 673001, Kerala
Repair receipt token no: CL/09/01760
Ref: HP Deskjet 1280
Serial No: CN 6508Z09K
Date: May 24, 2006, C 8173 AL
Regulatory model No. SNPRC – 0305
Local Purchase invoice No: 174 dt.03.10.2006

Dear Sir,
The above referred printer detected with a complaint o[censored]neven ink distribution causing non clarity of the printout matters at different places.
Our Computer service agents – TITONI AUTOMATIONS PVT.LTD had handed over the printer to your authorized service centre – REDINGTON INDIA PVT.LTD at Calicut on 27.07.09 wide their receipt token number CLT/09/01760.
After 54 days with numerous reminders they have returned the printer in not working condition. During this period we were given the information repeatedly by your service centre that the system is working ok and kept for “Monitoring”.
It is unfortunate to note that we have serious doubts whether your local service centre is equipped with qualified men and proper tools to carry out the repairs.
Our attempts to escalate the matter to higher authorities for a speedy solution were resisted by them without giving the name, e-mail address; phone no etc of the concerned authorities
We have purchased several HP products, certainly considering the quality of your products and dependable after service.
Please advise the means to resolve and rectify the defects of the printer at the earliest.

Thanks & Regards,
For Pentium Construction Pvt.Ltd

B.K.Mathew
General Manager
Cell: [protected]
Address:
PENTIUM CONSTRUCTION PVT.LTD
ADMN.OFFICE: 2ND FLOOR, MANANCHIRA TOWER
A.G.ROAD, CALICUT – KERALA
TEL: 0495 – 2768946
E mail: [protected]@gmail.com