[Resolved]  HP Gas New Connection - Sri Ganesh Gas Agency - Kadugodi — New gas connection rejection 1085 dt 18.6.11

Address:

Bangalore, Karnataka

I applied for a new gas connection as I purchased a new house in DSR Green Vista, F G5 , Near Salarpuria Tech Park, Whitefield-Bangalore 560066 my date of application was 18th June 2011.
SriGanesh Gas Agency-Kadugodi Whitefield Tel Nos[protected] / 22728935 / 28451052 / 28451888 they called me on 24th june at 10.00 am to complete the formalities and was about to enter the details in the system to grant me the connection when I told them that I already got a GAS stove purchased from Big Bazzar(They mentioned if you purchase the stove from them they will give you the connection on the spot) , they immeditely said that we cannot give you until we do a verification , I agreed and told him to come on a saturday 25th Jun 11 as I go to work Mon-Friday the person came on Monday while I was at work and mentioned he would come back by 6.00pm I returned home at 5.15pm but he never came in for inspection.
I personally went to the Agency on 2nd July 11 they said that you go back home the delivery person (Manjunath) will come for inspection and I called him he came home.
He mentioned that the stove by the name of PEACH which has a steel label and an ISI mark is not valid, any body can put the mark(IS : 4246 CM/L 6195677) manufactured by Shinog Allied Enterprises 13/3 14/1 Avalahalli Village, Bangalore, South Taluk), I contested saying a big organisation like Big Bazzar will not sell any brand which is not ISI approved, he then went on to say that you already have a cylinder, I mentioned I took this cylinder from my friend as I would return it in a weeks time , but as the connection has still not come i am using it, and you can see that is nearly empty, I even told him that you can cross check with my friend, he did not have an answer, he called up the Agency and gave them the details on the phone and told me to go to the agency in Kadugodi .

He told me without hesitation that we don't give new gas connection for HP gas unless you purchase the stove from us. The Manager was also not available to discuss as he asked me to come there.
The staff gave me a customer services number 28530547 which nobody picks up.

Such type of Agencies should be bought to task, and made accountable, HPCL should actually send their personnel instead of sending the agency delivery boy to make decisions.

(Today we can seen vendors on our same road selling food having cylinders , while we are denied and forced to go to private Gas agencies to get refills)

Hope to hear soon, also am interested to know through the RTI act how can we know how many connections this agency has given with Gas stoves and how many they have rejected, also why is no inspection report given mention the reason for rejection, I just do not have any proof from them.
Appreciate if you could take this up with the appropriate authority.

Regards
Xavier Henriques
[protected]@yahoo.co.in , [protected]@gmail.com
Mobile NO [protected]