Hp Laptop — non receipt of free gift as committed

1. I purchased a hp laptop from YOUDAN MARKETING, 5-9-324, opp SBH, Gunfoundry, Hyderabad-500001 ( Tel.[protected] on 27/10/2008 vide their invoice no.[protected].

2. The redemption code for the free gift of this purchase ( Digicam) is SZXNLEG72F .

3. The Solutions Integrated Marketing services Pvt. Ltd. collected the handfling and packaging charges of Rs. 990/ from my father's bank account ( CANARA BANK, SECTOR-20, NOIDA, UP ) through the cheque no 061637 . The money was collected by them on[protected] from the bank.

4. The free gift is yet to be delivered to me. I had written to them in reply to their e-mail stating that my address is shifted or not found. It is unfortunate to all o[censored]s that the your authorised person/agency does not know the name of BITS, PILANI(Hyderabad campus, a well known Educational INSTT. of international standard) The text of the reply sent by me on 9th December, 2008 reads as follows:
"It cannot be agreed to the rweport that my address is wrong or shifted. A reputed institution like BITS, PILANI campus HYDERABAD and its Krishna Boys Hostel located at Jawahar nagar at Hyderabad is a very famous one and internationally reputed one. The report of tge courier agency is therefore wrong. All the full details were mentioned in my purchase voucher while purchasing the LAPTOP from your distributor/stockist at Hyderabad. Apprending some irregularities my fathaer Dr. G.K.Choudhury therefore, visited your premises at New Delhi( He is Delhi based) on 10th November, 2008 requesting you to handover the gift to him for which I had submitted a written signed authorisation letter to you but you declined. However, my father deposited the amount (Rs. 990/-) for which it appears you are only interested but not in providing service, alongwith the original authorisation letter signed by me on 12.11.2008. The episode is really regrettable due to lack of sincerety on the part of someone, I feel.
I would request you to please call on my father ( Mobile no. [protected]) who stays in NOIDA( about 6 km from your office) to get the address again as it would not be possible for me to reply again and again through my hectic academic activities in the institution(BITS, Pilani Hyderabad campus).

Thanks.
SAGNIK CHOUDHURY
Krishna Hostel, Room no. K-208,
BITS, PILANI HYDERABAD CAMPUS
JAWAHAR NAGAR VILLAGE (Shameerpet mandal)
Near hakimpet Air Force Station
HYDERABAD."

I would also let you know that I shall be away from my college campus from 3rd January, 2009 to 19th January, 2009 due to my semester vacation.
I therefore, request you to kindly take immediate action to deliver my material. I may be contacted during my absence at my father's Mob. no. [protected] who stays at NOIDA just about 6 KM from the office of the agency handling the gift.
Was this information helpful?
No (0)
Yes (0)
Complaint comments 

Comments

HP — Non receipt of Gifts

Had purchase one Hp Pavallion Laptop and Had registered my laptop under the scheme of WIFI Music and TV Tuner I had submitted documents and draft as per guideline mentioned on their website

on July 4, 2008 I got mail from HP that my claim has been approved and I will be received the WIFI Music and TV Tuner in 2-3 weeks time

But till date I have not received the said gifts and and I have made 6-7 reminders. but evertime they responds that gifts are not in stock and same will be delivered in 2-3 weeks time.

My redemption code is L39XJX44FB which is still unresolved
I Had purchase one Hp Pavallion Laptop and Had registered my laptop under the scheme of WIFI Music and TV Tuner I had submitted documents and draft as per guideline mentioned on their website

on July 4, 2008 I got mail from HP that my claim has been approved and I will be received the WIFI Music and TV Tuner in 2-3 weeks time

But till date I have not received the said gifts and and I have made 6-7 reminders. but evertime they responds that gifts are not in stock and same will be delivered in 2-3 weeks time.

My redemption code is L39XJX44FB which is still unresolved
my complaint has been solved by HP. Main culprit is the company who is looking after the hp claims which is solution digitas.

When I complained the HP thru there website form. My complaint was resovled quickly

HP/ LAPTOP — NON-RECEIPT OF GIFT

I had purchased a laptop of HP on 27.10.2008, and was promised a gift of a digital camera on payment of Rs.990/-. My registration no. was RXGWV9364X. the computer's details are enclosed for ready reference:-
1. Re-seller's name & address: Caltron, 65 Ganesh Ch. Avenue, Kolkata-700013.
2. Model : HP-DV5-1002AU Pavilion Laptop.
3. Sl No. : CNF 838018G
4. Dt. of purchase : 27.10.2008
5. Chq No. details : Chq no. 80993 for Rs.990/-of AXIS Bank debited in my bank account
on 10.12.2008

I have not received the digital camera. On enquiry at the New Delhi Office there is no response and the matter is getting delayed. Hence I request for some action.

Thanking you,
yours sincerely,


A.M.Bhattacharya father of Debolina Bhattacharya(customer's name)

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    HP India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    38%
    Complaints
    4974
    Pending
    0
    Resolved
    1860
    HP India Phone
    +91 80 2612 9000
    +91 12 4234 6992
    HP India Address
    24, Salarpuria Arena, Adugodi, Hosur Road, Bangalore, Karnataka, India - 560030
    View all HP India contact information