[Resolved]  Hp / Laptop — DIWALI OFFER NOT DELIVERED

Address:

Tamil Nadu

Madam/ Sir
I purchased HP laptop at Reliance Digital on 11Nov 2012 in the name of Srimathi. Ref : Purchase Invoice No 0007. To avail Nikon Camera Offer, DD for Rs.2499 was sent along with the purchase invoice XEROX and the Barcode sticker of the Laptop. For this I received acknowledgement mail on Nov 15th 2012 & Nov 22nd 2012 with Redemption Code 5401161 saying that Invoice not received. I wonder how the Xerox got vanished. May be while opening the courier the Xerox might have been torn to pieces as it was rolled above the bar code cutting. But on 27th Nov 2012 I replied what type of Invoice they were expecting apart from what I have sent.
I requested Reliance Digital to mail me the scan copy of the Invoice and they sent it to me. I forwarded the Invoice copy mail on 29th Nov 2012.
On Dec 17th I mailed regarding the redemption .On 28th Dec 2012 I mailed regarding the redemption. Till date I have not received the Gift , Nikon Digital Camera.
I raised complaint in person at Reliance Digital where I purchased the laptop. They suggested me to raise complaint to HP THROUGH TOLL FREE NUMBER[protected]. Mr Kunal attended my call and told me to mail to renuka.[protected]@solutions-intg.com. I mailed but it got bounced.
I am mailing now to all the mail I D ‘s to HP. As I have problem with my GMAIL ID, KINDLY CC TO [protected]@yahoo.com or contact me @ [protected].
I recieved mail from HP Redemption Cell on Feb 8th and 9th that my offer claim had been rejected for the same reason –“ invoice not submitted”. I have THE acknowledgement mail on Nov 15th.
Even today i mailed my complaints to cic.[protected]@hp.com.as usual mail to renuka.[protected]@solutions-intg.com got bounced.