[Resolved] HP Pavilion Desktop — Black spot has appeared in LCD Monitor | |||
HP Pavilion Desktop(Product model No:-L1908W) was purchsed on 13-Aug-10. All of a sudden LCD had developed a black spot on the screen. Since we were still covered under the warranty period a complaint was logged(Reference Nos:-Docket no.[protected]. HP Support engineer had visited and left after examining without mentioning anything to us. Later on when we contacted the customer care we came to know that the engineer had submitted a report that the damage was a physical damage. We were quite shocked and suprised to hear the same as their were not even a scatch on the LCD Screen. We were suprised to hear how HP can cheat ignorant customers by passing of an internal product problem as physical damage. Inspite of explaining this several time to the cutomer care executives they were not ready to listen to us.We were feeing quite harassed as the desktop has been hardly used and inspite of the fact that it was an internaL product fault a reputed company like HP passes it of as a physical damage during the warranty period. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
3 Comments | |||
Comments
i have purchased hp pavillion laptop in the month of oct and sended draft for student offer. after that i have asked for quiry of address then i have sended new address through.after that i have email them for information about dispatch details. but they are not informing about this details.now i dont know that i will get my claimed motorolae8 mobile or not
hp pavilion desktop — have not received f4288 all-in-one printer-copier-scanner under now-or-never scheme february 2009
Dear Redemption Officer,It has been over 14 months after my purchase of Hp pavillon desktop and attaching Rs.999/= for now-or-never offer. I have not recieved 4288 all-in-one printer-copier-scanner under now-or-never scheme of February 2009. The redemption related details (status:approved) are given below:
1.File no.212965
2.Redemption code: 3XHOK0FHZD
3. Product serial: 3XHOK0FHZD
I have been pursuing(innumerable Telephone calls, E-mails) this matter since January 2010.
Urgent/admissible response would be worthwhile and would prevent prospective legalities.
Warm Regards
Dr Amitabh Dutta, MBBS, MD, PGD(Human Rights)
E-mail ID: [protected]@yahoo.co.in
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hp pavilion desktop — Redemption Coupon
I purchased a HP Pavilion Desktop and was awarded some reemption gifts for the same for which a DD of 1699/- was sent. Its been months and still there is no response.I was promised
IFB Microwave Oven (17PMIS)
Reebok Sunglasses
Reebok Bag (Mid Grip Duffel Bag)
Britanica 5 CD Entertainment Pack
Details are : Product:- HP Pavilion Desktop
Model Number: - 9260
Product Serial Number:- INA80904J8
Gift:- HAMPER-B.
Redemption Cell Address:-
Scheme Coordinator
NEW HP PAVILION DESKTOP OFFER
C/o, Innovative Incentives
SCO 171-172, 2nd Floor
Sector 8C, Madhya Marg
Chandigarh - 160018
U.T