[Resolved]  HSBC — Cancelled Credit card

Address:

Bangalore, Karnataka

This is with regards to my HSBC credit card-[protected], where i had made a complete payment of Rs 65000/- in the year may 2008 and i had requested the card to be cancelled by calling the HSBC helpline and they has taken an request of cancelling the card.But was suprised to see the statement keep generating and i had called the helpline but was informed to call the collections when called on helpline and was not concerned about the customer.The Main reason to cancell the credit card was as head of family (Father had expired)and was held up with family commitment and as HSBC was my first credit card i had sentiment and cleared entire balance on the card.But today when i saw the card statement the same has grown to 19k and contionusly calling the contact num[protected] and they had told that they will retrive the statement and was assuerd the help and to my suprise the card cancellation request was provided in the month of June2008 1st week as the payment through cheque was made in last week of may 2008 and i was told that the card will get cancelled only when the cheque gets cleared. simenteauosly when i called help line and i was told that the card request for cancelloation has been taken and card was cancelled and MY CIBIL report also say that card got cancelled in the month june but HSBC Says that my card got cancelled due to non payment in the month of November2008.I am requesting to reterive the call recordings of the interaction which had in the said period and let HSBC prove that i have not placed a request for cancellation. So i am ready to take up the case in the consumer fourm and will face the same as No respect for customer interaction and money making mind has made HSBC has weaken the cibil histroty of the customer.Request to cancell all the charges and correct the cibil histroy.