[Resolved] HSBC Bank & www.Yatra.com — Fraud Transactions using my Credit Card on Website: www.yatra.com

Hongkong & Shanghai Banking Corporation [HSBC]

[Resolved] HSBC Bank & www.Yatra.com — Fraud Transactions using my Credit Card on Website: www.yatra.com

S sayedmuzakkirh from Chennai, Tamil Nadu

I the undersigned Mr. Muzakkir Sayed S/O Mr. Haafiz Sayed, would hereby like to file the compliant against the Fraud Transactions done using my HSBC Bank Credit Card online on www.yatra.com with following details: Date Merchant Name Amt 24th Jan www.yatra.com 12820 24th Jan www.yatra.com 15865 24th Jan www.yatra.com 8681 24th Jan www.yatra.com 5163 24th Jan www.yatra.com 4885 I have attached the copies of the etickets for further details of bookings being done. The mobile Number used while booking is: [protected]. Would hereby request you to please take suitable actions as All above transactions are done on Website www.yatra.com on INTERNET. The Fraud passengers for whom tickets were booked are about to fly in recent weeks and can be caught at respective airports. I would highly be obliged for any co-operation required from my end in the above said complaint. Muzakkir Sayed (+91 [protected]) Was this information helpful? No (0) Yes (0)
Aug 13, 2020 Complaint marked as Resolved
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Comments

Naveen Kumar Sinha

from New Delhi, Delhi

HSBC — Fraudalent tranaction

Dear Sir,

Please refer to Credit Card Statement on my card no – 4476 XXXX XXXX 2605 for the period of 13 July To 11 Aug. wherein you have wrongly charged Rs. 1, 390/- (Copy of the statement is enclosed) as per detail follows:-

S.no. Date Description Amount

1. 02.08.2009 Tip Top Garments 695.00

2. 02.08.2009 Tip Top Garments 695.00

Total Rs. 1, 390/-

I would like to inform you on Aug 2, 2009. I had tried to use my HSBC Card at Tip Top Garments Shop at Mandawali at Delhi but unfortunately the card was rejected by merchant’s swapping machine. I thought there might be some technical problem due to this machine is accepted card hence I used my ICICI Bank Credit Card (copy of account statement & customer transaction copy are enclosed for ready reference) and subsequently made successfully transaction.

But now I shocked to know that Rs. 1, 390/- (twice swept same amount) is stand outstanding on my account that I had not transacted. On this matter, when I confirmed from merchant M/s Tip Top Garments, they also said that your transaction was rejected by machine on that date and definitely it’s a face statement. It may also be noted here that if the card was swept definitely I got SMS on my cell that I did not get till date., also kindly arrange to show the proof aginst my above said transactions with my valid signature or other wise kindly credit the same from my statement under intimation to me

Keeping if view of above facts & circumstance, please advice to the undersigned why should not be legal action taken against you on following grounds and why should I not block my card with immediate effect:-

a) Cheated with customer,
b) Fraudulent transaction,

c) Mentally harassment

The bank should also be noted that my concern is not to pay the fraudulent transacted amount and if any damage charge by bank, I will not be responsible for this.

Thanking you,

Your sincerely,

Naveen Kumar Sinha

Michael Mason-Mahon

Please allow me to introduce myself my name is Michael Mason-Mahon and I am a shareholder of HSBC Plc. I am based in London yet I am a very regular visitor to India.

I may be able to help you. I can assure you that I will do all that I can to help you. I have been very successful in the people that I have taken up their cases with HSBC.

So if you would like to contact me and send me your phone number I will call you personally.

Kind regards
Michael

Mobile: 0044 [protected]
E-mail: [protected]@aol.com