Comments
To,
Customer Relationship Manager,
HSBC Bank
Mumbai
Subject: False billing for credit card
Dear Madam / Sir,
In relation to the above subject, please note that I had received credit card no. [protected] in February, 2006. I had not shown any interest in getting the card but after repeated request and promotion I, however, took it. At the time of issuing it I was assured that it is a free-for-lifetime card and I will not have to pay any charges what so ever in the future for it.
I have not used the card for any purchase or payment till date, even I didn’t signed on the card yet.
However, after some months I started receiving bill statements. When I communicated with your call center guys, I was told to make the payment first and then only will they be able to solve my problem.
The amount due has reached to Rs. 3247.16/-
Over and above, I got a shock of my life when I received a letter from your side stating that you have deducted Rs 245.15 from my HSBC savings account, without informing me or taking my permission.
For no fault of mine I am being subjected to mental harassment and torture for last 3 years.
The fault lies with your system and services because when I have not used the card what is the bill for?
Why false promise of free-for-lifetime card was made to me at the onset?
I hope you will look in to the matter at the earliest and provide me relief by cancelling all the bill statements.
If I do not get any positive response from your side in month’s time, I will be forced to take legal action against your bank.
Regards
Naresh Chonkar
Mumbai
Customer Relationship Manager,
HSBC Bank
Mumbai
Subject: False billing for credit card
Dear Madam / Sir,
In relation to the above subject, please note that I had received credit card no. [protected] in February, 2006. I had not shown any interest in getting the card but after repeated request and promotion I, however, took it. At the time of issuing it I was assured that it is a free-for-lifetime card and I will not have to pay any charges what so ever in the future for it.
I have not used the card for any purchase or payment till date, even I didn’t signed on the card yet.
However, after some months I started receiving bill statements. When I communicated with your call center guys, I was told to make the payment first and then only will they be able to solve my problem.
The amount due has reached to Rs. 3247.16/-
Over and above, I got a shock of my life when I received a letter from your side stating that you have deducted Rs 245.15 from my HSBC savings account, without informing me or taking my permission.
For no fault of mine I am being subjected to mental harassment and torture for last 3 years.
The fault lies with your system and services because when I have not used the card what is the bill for?
Why false promise of free-for-lifetime card was made to me at the onset?
I hope you will look in to the matter at the earliest and provide me relief by cancelling all the bill statements.
If I do not get any positive response from your side in month’s time, I will be forced to take legal action against your bank.
Regards
Naresh Chonkar
Mumbai
To
The Manager
Credit Card Division
HSBC
This is to bring to your notice that I Syed Tajjuddin was a customer of your bank having credit card number: [protected] have stopped using your credit card from 15 December 2005 closed the card and cleared all the dues pending on my credit card account. After this I started receiving statement stating 1487cr balance in my card account, when I inquired with HSBC bank customer care about the matter they clarified that it is a credit balance showing on your account and will be refunded to you. The balance did not reached instead the statement kept on coming; several reminders to the customer care for closing the account had fallen in deaf ears.
I had applied for a personal loan with HDFC bank on dated 12/7/09 and it declined. They gave me a control number and said to contact CIBIL.On contacting them to my utmost surprise I had received a reply mail stating that I was a defaulter with HSBC bank and the bank has notified the CIBIL about my status on 28 Feb 2009. How can this be possible when there was a credit balance showing in my account and several of your statement is a prove of that.
On getting the status of CIBIL on 15/7/09 I once again called up the customer care who said the same verbatim which earlier his colleagues have said that there is a credit balance on your account. On inquiring about why they have notified my name in CIBIL the customer care executive could not provide me with an appropriate answer. When I said that I wanted to speak to the manager regarding this, he put me on hold and never got back I waited patiently for half an hour holding the pone and then disconnected it.
On the next day I decided to go to the bank head office which is at 31, BBD Bagh Kolkata-01, and seek clarification, I was shuttled from one place to another and then finally I met Gulshan Singh who looking at my case could not give me satisfactory answer that why my name has been included in defaulter list when I had a credit balance in my card account. On exchanging heated argument with him he told me to send a mail and he will look in to the matter. Not getting a proper reply I wanted to meet the branch manager for clarification but to my vain the BM was not available, they directed me to Asst branch manager who also told me the same story that give me in writing and they I will see what can be done.
Is this the way bank teats its customers. Let me know what is my fault and why am I harassed for no fault of mine. Is this the state of service of such a repute bank which is looked upon? It gives a very sorry picture and leaves a bad taste in mouth.
I would like to have a clarification from the bank that why my name was sent to CIBIL, why the bank did not contact me before doing so. And also let me know that when my name will be cleared from CIBIL and my money refunded with interest.
Looking for a response from the bank at the earliest.
Syed Tajjuddin
[protected]
The Manager
Credit Card Division
HSBC
This is to bring to your notice that I Syed Tajjuddin was a customer of your bank having credit card number: [protected] have stopped using your credit card from 15 December 2005 closed the card and cleared all the dues pending on my credit card account. After this I started receiving statement stating 1487cr balance in my card account, when I inquired with HSBC bank customer care about the matter they clarified that it is a credit balance showing on your account and will be refunded to you. The balance did not reached instead the statement kept on coming; several reminders to the customer care for closing the account had fallen in deaf ears.
I had applied for a personal loan with HDFC bank on dated 12/7/09 and it declined. They gave me a control number and said to contact CIBIL.On contacting them to my utmost surprise I had received a reply mail stating that I was a defaulter with HSBC bank and the bank has notified the CIBIL about my status on 28 Feb 2009. How can this be possible when there was a credit balance showing in my account and several of your statement is a prove of that.
On getting the status of CIBIL on 15/7/09 I once again called up the customer care who said the same verbatim which earlier his colleagues have said that there is a credit balance on your account. On inquiring about why they have notified my name in CIBIL the customer care executive could not provide me with an appropriate answer. When I said that I wanted to speak to the manager regarding this, he put me on hold and never got back I waited patiently for half an hour holding the pone and then disconnected it.
On the next day I decided to go to the bank head office which is at 31, BBD Bagh Kolkata-01, and seek clarification, I was shuttled from one place to another and then finally I met Gulshan Singh who looking at my case could not give me satisfactory answer that why my name has been included in defaulter list when I had a credit balance in my card account. On exchanging heated argument with him he told me to send a mail and he will look in to the matter. Not getting a proper reply I wanted to meet the branch manager for clarification but to my vain the BM was not available, they directed me to Asst branch manager who also told me the same story that give me in writing and they I will see what can be done.
Is this the way bank teats its customers. Let me know what is my fault and why am I harassed for no fault of mine. Is this the state of service of such a repute bank which is looked upon? It gives a very sorry picture and leaves a bad taste in mouth.
I would like to have a clarification from the bank that why my name was sent to CIBIL, why the bank did not contact me before doing so. And also let me know that when my name will be cleared from CIBIL and my money refunded with interest.
Looking for a response from the bank at the earliest.
Syed Tajjuddin
[protected]
Hi,
My Card No - [protected]
Issue - Payment Issue
Its regarding the payment issue i tried calling HSBC customer call center and collection Dept numbers but getting no positive response from them they are pointing each other for resolving the issue.
Even i want to resolve the issue but HSBC customer executive are too lazy and incapable to do the same.
I am not responsible for any delay and i am not even convince HSBC sending my name to CIBIL as matter is still in dispute.
My Card No - [protected]
Issue - Payment Issue
Its regarding the payment issue i tried calling HSBC customer call center and collection Dept numbers but getting no positive response from them they are pointing each other for resolving the issue.
Even i want to resolve the issue but HSBC customer executive are too lazy and incapable to do the same.
I am not responsible for any delay and i am not even convince HSBC sending my name to CIBIL as matter is still in dispute.
DEAR SIR,
MY CARD NO:-[protected], I HAVE ALREADY USE IN 4YEARS OF YOUR CUSTOMERS BUT I HAVE NO PAYMENTS ARE PENDING BUT MY STATEMENT IT SHOWING 245/- RS PENDING SHOWING ALREADY GIVEN COMPLIENT, STILL NOW IS NOT COMPLETING MY STATEMENTS AND MY CARD ALSO BLOCK STATES SHOWING, ATLEAST U PEOPLE ARE NOT RESPONDING TO MY REQUEST. ATLEAST U SHOULD RE-OPENING THE CARD ON 4 MONTHS STATEMENT AND CHECK THE PAYMENTS TOWARDS NO SINNGLE RUPEE IS NOT PENDING IN MY SIDE THIS TRASATIONS WE AGREE WITH THE TERMS CONDITIONS TO REQULLAR PAYMENTS THIS TYPE OF PROBLEMS COMES AND ITS NOT SOLVING TO YOUR PEOPLE, ITS ALREADY GIVEN COMPLIENTS MOST PROPERLY 3 TO 4 MONTHS OVER PLZ OBLIG THIS AND REQULIZE MY CARD
THANKING YOU
YOUR FAITHFULLY
LINGEGOWDA BN
2612, 6TH MAIN
R P C LAY OUT
VIJAYANAGAR
BANGALORE -560040
MOB:[protected]
MY CARD NO:-[protected], I HAVE ALREADY USE IN 4YEARS OF YOUR CUSTOMERS BUT I HAVE NO PAYMENTS ARE PENDING BUT MY STATEMENT IT SHOWING 245/- RS PENDING SHOWING ALREADY GIVEN COMPLIENT, STILL NOW IS NOT COMPLETING MY STATEMENTS AND MY CARD ALSO BLOCK STATES SHOWING, ATLEAST U PEOPLE ARE NOT RESPONDING TO MY REQUEST. ATLEAST U SHOULD RE-OPENING THE CARD ON 4 MONTHS STATEMENT AND CHECK THE PAYMENTS TOWARDS NO SINNGLE RUPEE IS NOT PENDING IN MY SIDE THIS TRASATIONS WE AGREE WITH THE TERMS CONDITIONS TO REQULLAR PAYMENTS THIS TYPE OF PROBLEMS COMES AND ITS NOT SOLVING TO YOUR PEOPLE, ITS ALREADY GIVEN COMPLIENTS MOST PROPERLY 3 TO 4 MONTHS OVER PLZ OBLIG THIS AND REQULIZE MY CARD
THANKING YOU
YOUR FAITHFULLY
LINGEGOWDA BN
2612, 6TH MAIN
R P C LAY OUT
VIJAYANAGAR
BANGALORE -560040
MOB:[protected]
[protected]
TOWARDS PLZ CHECK THE 4 MONTHS BACK STATEMENTS AND REIEMBURSE THE 248/- RS TO MY CREDIT CARD STATEMENTS AND REGULISE MY CARD
TOWARDS PLZ CHECK THE 4 MONTHS BACK STATEMENTS AND REIEMBURSE THE 248/- RS TO MY CREDIT CARD STATEMENTS AND REGULISE MY CARD
DEAR SIR,
MY CARD NO:[protected] I USED MY CARD ON[protected] AND PURCHASED AN ITEM COSTING 6, 233.I DID NOT RECIEVE THE BILL OF MY PURCHASE FOR ABOUT 8 MONTHS LATER.IT WAS THE BANKS FAULT TO MAKE THIS DELAY.I HAD TO PAY AROUND 8K AS AN INTEREST ON THE PURCHASE OF 6K.TO CANCEL THE CARD I HAD TO PAY 2K YET THE DUE REMAINS.THE ATTITUDE OF THE BANK EMPLOYEES IS VERY RUDE.PLEASE SEE TO THE MATTER BECAUSE THIS IS TAKING AWAY MY TRUST TOWARDS THE BANK.
WAITING FOR YOUR REPLY.
THANKING YOU,
YOURS SINCERELY,
DR.K.M.MOHAMMED
[protected].
MY CARD NO:[protected] I USED MY CARD ON[protected] AND PURCHASED AN ITEM COSTING 6, 233.I DID NOT RECIEVE THE BILL OF MY PURCHASE FOR ABOUT 8 MONTHS LATER.IT WAS THE BANKS FAULT TO MAKE THIS DELAY.I HAD TO PAY AROUND 8K AS AN INTEREST ON THE PURCHASE OF 6K.TO CANCEL THE CARD I HAD TO PAY 2K YET THE DUE REMAINS.THE ATTITUDE OF THE BANK EMPLOYEES IS VERY RUDE.PLEASE SEE TO THE MATTER BECAUSE THIS IS TAKING AWAY MY TRUST TOWARDS THE BANK.
WAITING FOR YOUR REPLY.
THANKING YOU,
YOURS SINCERELY,
DR.K.M.MOHAMMED
[protected].
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HSBC Credit Cards — False Promotions and promises
HSBC Card holders beware!!! False promotions to lure customers and then not delivering on them is a norm for these people.They run promotions on the credit card services and then make it impossible for you to avail of the prizes or gifts on technical grounds.
They are currently running a promotion saying activate your online banking and win reward points or other stuff, but will create such hurdles in your operating your online account that you will never be able to achieve it!!!
Best part is, nobody will answer your questions and when you call their call centres, you will be put on hold for 26 minutes and then disconnect without even an apology!!!
Really a very sad state of affairs here!!!... So, beware!!!