[Resolved]  HSBC - Credit Card — HSBC CREDIT CARD Statement

Address:

Karnataka

Kindly Help out. Below is the problem faced by us using the HSBC credit card .My Husband is in dubai and they are harassing by telling my husband that his visa will be cancelled and they will call the cop. The fact being that we had asked for the detailed statement and they did not respond till date , but they are coming up with figure 1.5 lakh to be paid by us but actually we have to pay Rs 825. How to come out of this kindly advice
Trailing mails below
[protected][protected][protected][protected]
Dear Vikas,



As per the tele-talk, these are the below trailing mails+attch sent my us to HSBC. I would request u to go through this mail. I also require the justification for the outstanding being quoted by HSBC.

I will be the single point contact to close this settlement. Request HSBC to contact me for any further interactions.





Rgds

Premalatha.SK





From: Premalatha Rajendran [mailto:r.[protected]@gmail.com]
Sent: Tuesday, January 25, 2011 4:53 PM
To: Raj, Prema
Subject: Fwd: Fw: Fwd: Regarding my Credit Card no [protected]





[protected] Forwarded message[protected]
From: senthil kumar <[protected]@yahoo.co.in>
Date: Wed, Jan 6, 2010 at 1:43 AM
Subject: Fw: Fwd: Regarding my Credit Card no [protected]
To: [protected]@hsbc.co.in, [protected]@hsbc.co.in, [protected]@hsbc.co.in
Cc: premalatha SK <r.[protected]@gmail.com>




Dear Manoj/Lalit

Pls find the below trailing mails stating the interactions which i had with M/s HSBC.For the mail which i had sent in the month of Nov 2006 (refer below last part of the mail) , the reply was sent(as pasted) and i received the hard copy which i am having now and based on that record the outstanding was INR 50,825.65. After that i didn't use the card.

Still iam not satisfied with your reply sent to me stating that total usage is 72300/ what is the meaning of total usage ? See the attached state ment



Based on the mail u sent , it is specified as Total usage 72300/-.



Kindly clarify for the difference in amount.



Also clarify why is the difference between closing and opening balance.



Please find attached the reconcillation Statement for your Billing Details Vs Payment Made



MAILS (Pasted below 2010)

********************************************************************************...⇄

--- Forwarded Message ----

From: "[protected]@hsbc.co.in" <[protected]@hsbc.co.in>

To: [protected]@yahoo.co.in

Sent: Thu, 2 November, 2006 2:57:08 PM

Subject: RE:Credid Card Bill [#2387215]





Dear Mr Kumar



We refer to your message of 01 November 2006.



We wish to inform that we have arranged to dispatch the Duplicate statements to your mailing address and you will be receiving the same within five working days.



If we may be of further assistance, please do not hesitate to send us a message or call our 24 Hours Phone Banking numbers.



A complete list of our phone banking numbers is available at http://www.hsbc.co.in/in/personal/phone.htm





Warm regards



Divya Rammohan

Customer Service Officer

HSBC India.



----- Forwarded Message ----
From: "[protected]@hsbc.co.in" <[protected]@hsbc.co.in>
To: [protected]@yahoo.co.in
Sent: Tue, 2 January, 2007 7:02:53 PM
Subject: Re: Case 1433071 RE:Credid Card Bill [#2387215]

Dear Mr Senthil

We refer to your message dated 01 January 2007.

We apologise for the inconvinience caused to you.

As per teleconversation we trust we have clarrified your issue.

We maintain strict security standards and procedures to prevent unauthorised access to information about you. HSBC will never contact you by email to validate personal information such as your user ID or password. If you receive such a request, please call our hotline numbers as mentioned below.

If we may be of further assistance, please do not hesitate to send us a message or call our 24 hours phonebanking services.

A complete list of our phonebanking numbers is available at http://www.hsbc.co.in/in/personal/phone.htm

Warm Regards

Sathish Kumar
Customer Service Officer
HSBC INDIA







rom: senthil kumar <[protected]@yahoo.co.in>
To: [protected]@hsbc.co.in
Sent: Sun, 31 December, 2006 11:00:52 PM
Subject: RE:Credid Card Bill [#2387215]

Dear sir



Please note my Contact no- [protected]



FYI



Regards



senthil

********************************************************************************...⇄

2010

Rgds

Mr.Senthil KUmar



********************************************************************************...⇄



On Tue, Dec 29, 2009 at 4:32 PM, <[protected]@hsbc.co.in> wrote:


Dear Customer,

As per our records find enclosed the details :-

Total usage 72300/-
Total Payment 51931/-
Purchase return 13299/-
RCD 1931
Fin Charges 44095


All three payments are reflecting in your credit card statement.

For further information call Lalit Garg @[protected].

Thanks & Regards
Manoj Paliwal
......................................
Tie Line[protected]
......................................



Premalatha Rajendran <r.[protected]@gmail.com>

29 Dec 2009 15:47 Mail Size: 1333156
To
Lalit GARG/CCR NDH/HBAP/[protected]@HSBC03, Manoj PALIWAL/CCR NDH/HBAP/[protected]@HSBC03, HSBC INDIA/INM/HBAP/[protected]@HSBC03

cc
Senthil Kumar <[protected]@gmail.com>, senthil kumar <[protected]@yahoo.co.in>

Subject
Fwd: Regarding my Credit Card no [protected]








Our Ref

Your Ref






Hi Lalit/Manoj

Almost one week got over still , no reply to the below mail. Kindly expedite to resolve this issue.

Rgds
Mrs. Senthil Kumar







[protected] Forwarded message[protected]
From: Premalatha Rajendran <r.[protected]@gmail.com>
Date: Tue, Dec 22, 2009 at 3:59 PM
Subject: Fwd: Regarding my Credit Card no [protected]
To: [protected]@hsbc.co.in
Cc: senthil kumar <[protected]@yahoo.co.in>, Senthil Kumar <[protected]@gmail.com>


Dear Mr.Lalit

FYI

Rgds
Mrs.Senthil Kumar

from
Premalatha Rajendran <r.[protected]@gmail.com>
[protected]@hsbc.co.in,
[protected]@hsbc.co.in
dateMon, Dec 21, 2009 at 1:31 PM
subjectFwd: Regarding my Credit Card no [protected]
mailed-bygmail.com
hide details Dec 21 (1 day ago)

Dear Manoj
Awairting for ur reply!!!!!!!!!!


Rgds
Mrs.Senthil Kumar


[protected] Forwarded message[protected]
From: senthil kumar <[protected]@yahoo.co.in>
Date: Sat, Dec 19, 2009 at 12:51 AM
Subject: Regarding my Credit Card no [protected]
To: [protected]@hsbc.co.in




Dear Mr.Manoj

With ref to your mail (Credit Card No: [protected]), I would like to bring to your notice the below points/concern

Quote:

Ø Last Statement Received through hard copy: Statement Period

20th Sep 2006 to19th Oct2006

Amount stating (New Charges +Late charges +Service Tax)

: ---> INR 50,825.65

Ø Mails where sent requesting for HSBC Credit card bill , but no response

(Mail Dated à Wed, 1 November, 2006 3:54:40 PM).

Ø Card was not used for any further purchase/transactions after the month October 2006 and it got expired in may 2008.

Ø Payment Details made by the card holder for the above statement

(Proof Transaction confirmation + deposit Slip)

ü 17 Nov 2006 --->MGRoad branch, Bangalore---> INR 16,000.00

ü 13 Feb 2007 --->MGRoad branch, Bangalore---> INR 20,000.00

ü 3 Sep 2007 --->MGRoad branch, Bangalore---> INR14,000.00

Note:

Only the payment of amount INR 14000.00 has got reflected in the

Statement, but the other two payments (Rs16,000/- and Rs20,000/-) has

Not got reflected in the statement.

Ø So, Balance to be Paid is (50,[protected]+20000+14000))= Rs 825.65 by the card holder.(Eight Hundred and Twenty Six only).

Ø Request HSBC to mention the service tax for the amount Rs 825.65 and arrive at the settlement amount, so that the same is settled by the card holder and also request HSBC to issue NOC.

Ø I would like to highlight the error in the statement generated by HSBC.

Credit Card Bill NO
From Date
To Date
Opening
Balance
Closing
Balance

[protected][1]
20-Jul-07
18-Aug-07
47079.39
49292.68

[protected]
19-Aug-07
19-Sep-07
49292.68
36752.24

[protected]
20-Oct-07
19-Nov-07
38573.13
38520.88

[protected][1]
20-Nov-07
19-Dec-07
38520.88
38510.85

[protected]
20-Jan-08
19-Feb-08
40548.4
42658.08

[protected][1]
20-Feb-08
19-Mar-08
42658.08
44745.01

[protected]
20-Mar-08
19-Apr-08
44745.01
47003.26



Note :

Kindly observe the bolded once, the mismatch between the closing

balance and opening balance of the subsequent month showing a difference of

amount 2000 +.

Ø Kindly furnish the details of transactions based on which amount of

Rs 92,238.37/- has been arrived as mentioned in the Demand Notice.

I once again request u to analyse this case, so that I don’t have any obligation with HSBC. Hope HSBC does not give any room to escalate this further to respective authorities.



Expecting the reply at the earliest.



APPENDIX
1. Mail Attached
2. Statement Attached.



Rgds

Senthil Kumar .V.

[protected][protected][protected][protected][protected]

----- Forwarded Message ----

From: senthil kumar <[protected]@yahoo.co.in>

To: [protected]@hsbc.co.in

Sent: Wed, 1 November, 2006 3:54:40 PM

Subject: Credit Card Bill





Dear Sir



Many times iam requesting you people to send the Bill of My Credit card having No-[protected]. my Total Out stading i want to know. So far i have not received single Bill but your customer service person keep on calling for payment but they are not responding to send the Bill.

This is not a way of treating the customer like this.

When ever you requred to be your customer they use to come regularly and ask mant things.

May i request once again to send the bill



Senthilkumar.V

71/56, Prem nagar

JanakPuri

newdelhi-110058

Regards



senthilkumar.V







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************************************************************
The Hongkong and Shanghai Banking Corporation Limited,
India Area Management Office,
52-60 Mahatma Gandhi Road, Fort, Mumbai-400001, India

Incorporated in the Hong Kong SAR with limited liability
************************************************************


************************************************************
The Hongkong and Shanghai Banking Corporation Limited,
India Area Management Office,
52-60 Mahatma Gandhi Road, Fort, Mumbai-400001, India

Incorporated in the Hong Kong SAR with limited liability
************************************************************
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Reconcillation of Bill Statement Vs Payment Made.xlsx
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