HSBC Credit Card — INAPPROPRIATE DEALING

Address:

Maharashtra

Dear Consumer Complaints Forum, This is a second complaint i am putting against HSBC. As mentioned earlier, I was being charged on Credit Statements amounts and was being forced to honor payments, where I was not even given a card. When i complained here, HSBC executive acknowledged their fault and rectified. Here again, for last one month, despite registering for Physical Statements on Credit Card, I have not been given the Physical copy. Even the email version doesnt work with Passwrd. In such a case, i have not received the statement in both the forms of the Card Statement that i am entitled to. Yet, the bank executives have ensured i get a harrowing experience by being called by Chennai call centre some 30 time in span of 5 mins. When i spoke to the executive, she confirmed that it was mistakeon HSBC part not to send the statement and they promised it wd be done with an executve this sunday (12th Dec 2010) between 4 pm to 7pm. On sunday morning at 10 am when i was out of the city, i get a call from executive, that he is busy and will come at 11 am. When i told him it was not pssible since i was out of the city, he disconnected and said he will see. Suddenly on Tuesday at 8 pm, the executive lands up at my residence and demands the cheque. He infact states when asked why he didnt turn up on Sunday at Promised time by bank, that "I WAS BUSY AND ON SUNDAY I DONT GET TIME TO DO COLLECTION". HE infact said that I HAVE TO COME DOWN AND GIVE HIM CHEQUE. Since i was alone at home, i refused and he then fought iwth my security guard, asking to let him in my flat. His cell number is [protected]. This morning, 15th Dec, when i was out of the city, again i got around 27 phone calls asking me to pay while acknowledging that bank will take action against the executive. I was again told that i wd have to pay asap. I have requested for sat 9 am as i have to go to a doctor for the whole day, yet they speciied that the person will come at their own convenience. When i questioned that why i am suffering for banks failure of not giving me a statement, iwas told THAT I HAVE TO FIRST PAY AND THEN ASK Questions. Can i pl request people to boycott HSBC credit cards for their completley unprofessional and unruly behaviour. CaN SENIOR HSBC MANAGERS UNDERSTAND WHY IS SUCH TREATMENT BEING METED OUT

Punita Kalra
[protected]@gmail.com
punita.[protected]@gmail.com