HTC Desire — Endless waiting but handset not yet received. They do not stand firm on their commitments.

Address:

New Delhi, Delhi

This is to bring to your kind notice that I have given my HTC DESIRE phone for service at your service centre “Active Telecom, Shop No.- G6,G7, Vardhman North Ex Plaza, Plot No.H-4, Netaji Subhash Place, Pitampura, Delhi-110034 “ , Dated 6th July 2012 (of which I have attach the HTC CARE SERVICE REPORT issued to me at the time of submitting the phone) because there was the problem of low incoming voice and hands free jack was not working properly.
I submitted the phone on the commitment that they will return the phone back to me in maximum 10 to 15 days. Already 15days was more than the sufficient time required. Since they did not give me any spare phone for that time I had to go through many difficulties but still I gave them just relying on the commitment made by them, that phone will be back to me in max to max 15days. They said me that I will receive the call from the service centre in 2 days to tell the cost. On 14th July they called me and told that the amount of `1397-00 (including tax and service charge) will be incurred, as three parts will be changed. The confirmation was given on the spot without any delay from my side and then they assure me to return the phone to me on 20th July.
I am very disappointed with the service you give to your customers. It’s more than a month and I haven’t received my phone back. Moreover none of your service/ technical person from the service centre bothered to call me to inform the status of the phone and the clear reason that why there is a delay in giving back the phone. I had been continuously calling at the no. given on your site, i.e. [protected] they said that two parts have been changed and one part is still in progress and i will get back my phone before or till 23rd July (as shown by their computer records), then on that date they said it’s showing that you will get back your phone on 27th July, then on that day after calling I was amazed that it was further shift to 5th August, they said the phone was “Ok” and was under testing. On calling on that day they further shift it till 11thAugust. Today when I called they said it would take a week as it had not come from the head office. I’m really very disappointed with your this kind of service. There is no coordination between the service centre and the head office and on one is there who can give a satisfactory reason for such a serious delay. Continuously delaying its very problematic to me as I am a college student and without this I suffer with many problems.
I frequently visit to the service centre and call them daily so that I can get a clear reply to such a delay, but the service persons failed to give any justified answer. Not having the phone had caused me losses and a heavy expense, so kindly gives me compensation along with my phone in proper working condition. If till Tuesday i.e. 14th August you are not capable of returning the phone back then give me a new phone or pay for it, I will buy a new phone myself.
Before I take some serious step, do inform me regarding the above on my e-mail id (pulkit.[protected]@gmail.com) and also do call on this no. [protected] and inform me, as soon as possible.


No further vague excuses will be accepted. If you don’t have any powers to do so then please do forward this mail to the authentic officer. It was really the worst experience of buying an HTC phone which cannot satisfy its customers after sales services.

NAME :- PULKIT GOYAL
IMEI NO. :- [protected]
JOB NO. :- DEL[protected]
TICKET NO.:- 12INA[protected]
MODEL NO. :- HTC DESIRE