[Resolved]  Hul Pureit — Delay in getting GKK and Dealer is not cooperative

Address:

Gurgaon, Haryana

Hi Sir,

My customer ID is [protected] for Pureit water purifier. I ordered GKK on 29/06/2012 with order number RFS/1921813. This order was forwarded to service provider: [protected] Arian Enterprises LSP service provider. While there is lot of delay for providing me GKK, today it has crossed promised 72 hrs limit also. In the meanwhile I tried reaching the dealer on given contact number in the message "[protected]", but it was always switched off. I also registered follow up complains on customer care but nothing happened. Today after one more call to customer care I finally got the call from dealer.

I told him your company policy is to provide free GKK if it has not reached within 72 hrs. He almost threatened me "I am the only dealer in this area, If you want to get GKK, pay me else you will not get it". When I asked about why phone number switched off, he told me that how can he switch on the phone number which is always ringing. So how could I connect to dealer and get the information about GKK on time.

Drinking water is absolute necessity and I am boiling, cooling and then drinking it in such hot days. HUL has brand image not only in India but every where and such dealers may ruin it.

Please take this case and help me to get it as soon as possible.

Thanks,
Akhil
Ph: [protected]
email: [protected]@gmail.com